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Pampered Auto Care
- Auto Repair
- Austin, TX
About this business
Automotive repair and service shop , specializing in Mercedes Benz , BMW , Porsche, Audi, VW, Range Rover, Volvo , Lexus , and all other major brands such is Ford , Chevrolet , Chrysler , Honda, Nissan, Toyota, Kia , Hyundai . We provide all of the services recommended by manufacturers. Pampered Auto Care is one of the best repair shops in Austin area performing all of the repairs on domestic and foreign cars and trucks , engine repair, transmission repair, AC repair, suspension repair, brake repair , radiator repair, electr... read more
Location details
16299 Farm to Market Rd 1325 B, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I don't know how having your car break down can ever be a good thing, but for me the day had a silver lining. Being new to Austin, I had the good fortune of being towed to Pampered Auto Care instead of a dealership. My 99 Passat was not drivable and needed major work and Mark was just awesome to work with. They promptly diagnosed the problem with my car and gave me a very fair estimate and completed the work quickly and as promised. In addition to the mechanical work, they even fixed a side panel that had come loose. They pa... read more
Business response:
I actually remember you coming in to the shop. You're welcome. Please come back for the maintenance work as you will find us just as affordable and professional as our repair work.
great mechanic and great customer service – All of my correspondence, whether in person, via phone, or email, was answered in a warm and forthcoming manner. The service on my vehicle was well done, they found a way to save me some money on a quality part, and the labor cost was very reasonable.
Business response:
We appreciate the response very much
BEST MECHANICS EVER – WAS QUATED BY ANOTHER SHOP A $1200 REPAIR .WENT TO PAMPERED AUTO CARE $500.00 LATER MY PROBLEM WAS FIXED .VERY POLITE PEOPLE AND WORK WAS COMPLETED IN A SHORT PERIOD OF TIME.
Business response:
We pride ourselves on providing quality work at a great price
What goes in Pampers? – When I brought my car to Pampered Auto I knew exactly what was wrong with it. I would have replaced the parts myself but I had been very busy with work and decided to have them do it because of the drooling reviews on here. Instead of doing the specific work that I requested, they changed an entirely different part and even charged me for a "diagnostic test" which I had already done myself. I wasn't in the mood to argue so I paid my bill and left. It seems that they rely on this behavior, how else cou... read more
Business response:
We apologize for the experience you received. Please call the shop immediately and ask for Edin. I will personally look up your service ticket and discuss this with you to resolution
Good service but poor attention to detail – I recently took my Ml430 into the Cedar Park shop for a "B" service and a two axle brake job. The work was performed on time and as per the quote and the communication with Josh was very good. Overall the cost was quite reasonable. However, when I picked the car up the first thing I noticed was that the service counter had not been reset. The tech came out to re-set it and while I was waiting (this took a while) I asked if they had rotated the tires. He said they had; but I know th... read more
Business response:
My sincerest apologies. Please call the shop immediately and ask for Edin directly. You will be placed to the front of the list and I will rotate your tires and replace your bulb. You should not have to doubt whether a service was performed and we should be more attentive to detail. Edin
Great Service! Fair prices! – I had such a great experience at Pampered Auto. After taking my 2001 car to a well known chain auto repair company and getting an estimate I decided to call around and get a few second opinions. Pampered Auto was hundreds less than the other auto company and they didn't recommend unnecessary things. They got me in quickly and fixed the problem for a fraction of the cost. I trust them with my car and will be taking it there for all my auto needs the the future!
Business response:
I am actually surprised at that news. We are priced to beat dealerships by quite a lot. However against chains we are still competitive, but not by the same margin. I'm glad you were still able to find a deal
this place is good – I'm glad I got a second opinion at this place. It saved me hundreds of dollars and unnecessary work on my car. Thanks to mechanic who offered trustworthy advice and knowledge. I'm grateful that can officially say, I will be back ........and I will tell everyone there is a HONEST auto-shop that offers clear explanations and great customer service. Thank you again !
Business response:
I appreciate the kind words
My wife is finally riding with me again! – Edin, you did it again! I don't know how in the hell you got the dead, stinky snake out of my AC vents, but my wife is finally riding with me again. My putrid 318 was turning into a bad Seinfield episode where Jerry's Beemer had bad B/O, ha ha. Houston dealer probably sprayed Febreeze inside the vents just to make me buy the car. I had no idea how to take apart those vent ducts and put everything back together. You made it look pretty easy.
Business response:
I didn't personally remove the snake, but my staff were telling me about it. Pretty funny. We have a guy who is a genius in dashboard breakdown and reassembly.
Excellent communication – I accidently brought my 79 Trans Am Bandit into their shop thinking it was a different business I was being referred to..Not a good way to start..However my car was already there so I decided to let them do the work..The word "pampered" kind of had me scared as I interpreted that to mean "expensive". I had a list of items to be fixed and they went down the list as they went. I would get called and the mechanic would let me know what he found, and if it was really needing to be fixed. I had a problem... read more
Business response:
We appreciate the kind words, but I feel that we need to investigate your problem more thoroughly. Even though we specialize in foreign cars, I can't help but think we can't tackle an older domestic car. If you did indeed get your Trans Am problem repaired elsewhere please let us know how it turned out. (Our very own stump-the-chump)
Frequently asked questions about Pampered Auto Care
How is Pampered Auto Care rated?
Pampered Auto Care has a 4.5 star rating with 246 reviews.
When is Pampered Auto Care open?
Pampered Auto Care is open now. It will close at 6:00 p.m.
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