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PALMco Energy
- Electricity Suppliers
- New York, NY
About this business
PALMco Energy is a family owned and operated business, and we are fully committed to your satisfaction.
Location details
8751 18th Ave, New York, NY, 11214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give them zero stars I would! This is just a scam! The reps wouldn't leave and were so pushy that we ended up signing up and after that our electricity bill sky rocketed....we were paying double than what our bill should have been. When I called to cancel they said it would be process by the next billing cycle but it wasn't; I had to call three times to cancel! I called again today and finally got a date that the service will end but the customer service rep was rude over the phone.
Business response:
Hello, We are sorry to hear that you were dissatisfied with your experience with Palmco. After reviewing your account, we attempted to reach out to you to discuss an adjustment we’ll be able to make on your account. Additionally, we can confirm that your account stopped receiving Palmco’s service on 9/11/2018, and at this point, we are no longer supplying your account. We want to ensure that we have resolved your concerns. If you wish to discuss your account any further, please feel free to reach out to our Customer Service ... read more
The representatives of this company are amoral and unethical. I cannot believe the lies that came out of the representatives mouths. I was double teamed at my door by two reps, both claiming to be PECO energy employees. I was told that there was a problem with my bill that could easily be remedied at the door. I asked why their name tags said PECO third party and not PECO employee and they said that it doesn't matter. They proceeded to tell me that this was not an option but required to continue service with PECO (which is t... read more
Business response:
Hello, We are very sorry to hear about your recent experience. After a review of our records, we can't locate any pending or completed enrollments from you. Although Palmco does enroll customers by electronic methods, we do not enroll them through the website you mentioned here. If the sales agents that visited you were indicated they were representing Palmco, we'd like to speak with you directly to gain more information in order to verify their identity, and to ensure that we've addressed any outstanding concerns you may ha... read more
OBNOXIOUS PUSHY DOOR TO DOOR ENERGY SALES! We are in *******, PA and a few minutes ago someone starts ringing our doorbell over and over for 30 sec straight. When I get to the door I'm immediately getting the "hi are you in charge of making decisions about electric etc for the household". I reply "I'm not interested" and start back inside and this lady has the audacity to think that she's ENTITLED to my time and informs me that I NEED to listen to her. Guess again! I finally have to tell her - cause she is NOT listening "Thi... read more
Business response:
We're very sorry to hear about this experience. We had hoped to discuss this matter directly with the customer in order to better understand the situation in order to address these concerns. However, after filing this review, the customer has since made it clear that he does not wish to speak directly with us regarding this matter. We will honor the customer's wishes, and will not reach out to the customer any further.
Another person swindled here. The whole ordeal was very deceptive. Salesperson/rep said they were from my local utilty companies and that I was being over charged and that she would take care of it. Didn't realize till after it was all done just what had happened. This is surely bad business practice. Did what I had to to cancel new service. Let's see what happens.
Business response:
Hello, Following up, we'd like to thank you for speaking with us regarding your concern. We appreciate your feedback, and apologize for any inconvenience you may have experienced. Also, as we discussed during your call with our staff, your accounts will not receive our service. Thank you.
Very bad experience. Very deceptive to say the least. Solicitor came to my door saying he was associated with my energy company and from the state to correct my electric and gas bills. That my household was owed money due to billing error in rates. This man deceived me from beginning to end only to find out when he left (after I looked at link in text you receive) what I really had did. Utter disgust.
Business response:
Thank you for speaking with our Customer Service staff. We apologize for any inconvenience you may have experienced, and your pending enrollment has been cancelled. Your accounts will not receive Palmco's supply service.
this is the best company they lowerd my rates an saved me 500.00
Business response:
Thank you, we're always happy to hear feedback about our service.
Unfortunately I was one of the many people swindled by PALMco. A door to door sales representative had convinced me that I would be receiving better rates than what I was getting. Instead, my rates tripled in less than 5 months. There is no justification coming into a low income neighborhood with primarily non-English speaking families and broke college students and providing a rate that is triple the amount we agreed to get for the initial few months. I live paycheck to paycheck and getting 300$ bills a month, a third of my... read more
Business response:
Hello, Palmco is always looking to improve the products we provide our customers, and we are sorry to hear you were dissatisfied with the product you enrolled in, or the service you received. We appreciate you taking the time to speak with us, and we’re glad we were able to resolve your concerns.
They are very deceitful in their business practice. They will make you think that they were sent by ****. They will ask for your **** bills and try to convince you that you were supposed to switch your energy supplier by so-and-so date. They will not let you know that they are from PALMCO, and you won't realize who you're really speaking until they ask "Are you agreeing to switch your supplier to PALMCO". They will tell you to say "YES" to all the questions, as if you have no choice. BUYERS BEWARE. If you want to switch your... read more
Business response:
Hello, What you've described is not the type of experience we want customers to have. We are happy to add you to our Do Not Call and Do Not Knock lists, so that you will not be solicited by Palmco representatives going forward. In order to be enrolled in Palmco's service, prospective customers would need to go through a verification process like the one you described. If you'd like to further discuss your recent experience, please feel free to reach out to our Customer Service department @ ###-###-#### or *******************... read more
I have repeatedly told the callers that I do not want to switch suppliers and they don't seem to take "no" for an answer. They try to double talk me but I hold my ground and will not be bullied by their high pressure, you're an idiot tactics. I better never see their name on my gas pr electric bill because they are scammers. Thirty reviews; not one positive, only one neutral and 29 negative. I'd say they're batting about 2, zero if you don't count the neutral review!
Business response:
We’re sorry to hear about the negative experience you had. The interaction you described is not how we want to be represented; we hold customer satisfaction to a high standard. Without more information we’re unable to identify which of our third party vendors might have interacted with you, and we do not have enough detail to add you to our internal Do Not Contact lists. In order to better assist you and to ensure that you are not contacted by Palmco sales representatives, we would request that you kindly reach out to our Cu... read more
Frequently asked questions about PALMco Energy
How is PALMco Energy rated?
PALMco Energy has a 2.5 star rating with 260 reviews.
When is PALMco Energy open?
PALMco Energy is closed now. It will open tomorrow at 8:00 a.m.
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