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PALMco Energy
- Electricity Suppliers
- New York, NY
About this business
PALMco Energy is a family owned and operated business, and we are fully committed to your satisfaction.
Location details
8751 18th Ave, New York, NY, 11214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother, who is a senior citizen, received a visit from a PALMco representative earlier today. I was in another room of the house and thought the door knock was from her social worker. I started to overhear the conversation between my mother and the visitor and immediately got alarmed when I heard the rep talk about "saving money." I went to the living room to check out what was going on, when I saw the PALMco rep, a young college girl, looking at my mother's electricity/gas bills. My mother was on the rep's phone, talking... read more
Business response:
We are sorry to hear you were dissatisfied the interaction you and your mother had with a third party sales representative of Palmco. Palmco is an authorized supplier across several states, and we require our sales agents to conduct themselves professionally and appropriately at all times. We are having this agent re-trained, and apologize for any inconvenience you or your family may have experienced. If we can be of any further assistance, please feel free to reach out to our Customer Service department at ###-###-####.
A girl kbocked on my door claming to be with Columbus Public Utility Commission stating that our electric carrier in ohio had recently been through a lawsuit and that they were going around to every house to ensure that everyone was being charged correctly. Needless to say after some quick talking on her behalf she roped me into signing up with Palm co for a lower rate on my electric bill. Once she left my home something wasn't setting right with me so I did some research and found horrible reviews about this companies billi... read more
Business response:
Hello ********– To follow up after our conversation with you, we thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced, and as discussed, your accounts will not receive our service. If we can be of any assistance at all in the future, please give us a call back at ###-###-####. Thank you.
Absolutely disgusted! Everything was okay until they don't tell you your rates go up after 3 months & they just failed to tell me that when I called. My bill has raised extremely because of them. I have never ever had a bill this high until I signed up with them. Biggest mistake of my life! They are terrible & I recommend no one signing up with them. They do nothing for you also as far as fixing the price . My McF is at 9$ right now.. absolutely sickening!
Business response:
We’re sorry to hear you weren’t pleased with our service. If there’s anything further we can do for you, we invite you to give our Customer Service team a call.
We use ********** for our electric energy company. A PALMco representative came through our building knocking door to door to tell us about our ability to switch electric suppliers. He offered us a lower rate on our supply side energy. Since the energy bill is in my roommate's name, the representative asked me to pose as her for the verification call (including her DOB, which he offered I should just find on ********) -- at this point, I was not okay with doing this and let him know I would wait for my roommate to get home. ... read more
We signed up for Palmco(now wishing we hadn't). Our first mo. Was very reasonable and we thought "hey, we made a very good choice for our has and electric". Now our bill has jumped from $250.00/mo(you better sit down for this)to over $500.00..more than doubling! I beg you to not fall for there business tactics. Palmco=SCAM! I am reporting them to our Attorney General in the state of Illinois. I have done a lot of research and found that they were sued in the state of New Jersey and had to pay back consumers somewhere in the ... read more
Business response:
Hello *******, Thanks for speaking with us yesterday to resolve your concerns over your most recent bill. As we discussed, there is no penalty or cost for you to cancel your service with PALMco. Also, as a reminder, after you receive your next bill, please contact our Customer Service department at ###-###-#### so we can ensure your concerns have been satisfied. Thank you.
PalmCo is a scam and I intend to do whatever it takes to recoup the thousands of dollars they have cost me! They make promises that they are better than the company I have and remarkably cheaper! False Advertisement! Palmco assured me that my electric bill would always be cheaper than the company I had. Let me ask you Palmco, how it cheaper and more affordable to a low income customer when at the time of the call that you promised it was, you were charging me 20cents/ per kil hour, compared to my company charging 8 cents/ pe... read more
Business response:
Hi ********, Thank you for bringing this to our attention. We take customer service very seriously and are very sorry to hear you were dissatisfied. We would like to connect you with a resolution specialist so that we can work with you toward a solution. You may also contact us directly at your convenience at ###-###-#### and we would be happy to discuss this matter with you at that time.
Potential customers should proceed with extreme caution. 6 months service with PALMco energy cost just over 2x market fixed rate plans. Calling their customer service department provided just over a $50.00 refund which places their total rate at just under 2x (1.86x) market fixed rate plans. Buy beware!
Business response:
Hello *****, Thank you for speaking with our representative today. We hold customer satisfaction in high regards and do our best to resolve customer concerns. Thank you for your time.
We get weekly phone calls from customer service agents who work for PALMco and, after having a bad experience with using them as an energy supplier, have asked them not to call repeatedly. I just got off the phone with a representative who was argumentative and would not accept my request to take us off of the call list. I have never had someone argue with me that badly even after I stated the reason why I did not want them to call us. I am usually cordial to telemarketers, but this was one of the worst experiences I have ha... read more
Business response:
Hello *****, Thank you for speaking with our representative today. We will go forward and add your phone number to our internal do not call list. We again want to apologize for any inconvenience. We hold customer satisfaction in high regards and do our best to resolve customer concerns. Thank you for your time.
Frequently asked questions about PALMco Energy
How is PALMco Energy rated?
PALMco Energy has a 2.5 star rating with 260 reviews.
When is PALMco Energy open?
PALMco Energy is closed now. It will open tomorrow at 8:00 a.m.
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