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Ownwell

4.7

About this business

Location details

1703 W 5th St, Austin, TX, 78703, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
SatClosed
SunClosed
4.73,897 reviews
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Arnob S's profile image
Arnob S 
a week ago

I have filed a protests regarding two of my properties with Ownwell. They confirmed that they had lost the protest and would not charge me for the service. However, they have subsequently reduced the prices of my internet services and billed me $368 for a provider that I no longer use.I have provided proof of my current internet service providers to Ownwell, but they continue to request the payment for the service that I no longer use. I have attempted to contact them on several occasions, but my calls have either gone unans... read more

Sonja D's profile image
Sonja D 
2 weeks ago

I receive every day a text from Ownwell ************ that I need to pay my invoice. After I made several attempts to contact this Company and never received an response, I am asking someone to get in touch with me and explain what the invoice is for ***** ***** 

Business response:

Hi *****. We apologize that you have not been able to get in touch with us. Our billing department is available Monday through Friday from 9 am to 5 pm CST at ************. I am going to reach out to you regarding this. 

Richard D's profile image
Richard D 
a month ago

I've not used this service, but have received marketing materials that are clearly intended to deceive.. I'd love to be able to post the image of the envelope that uses a font, title (Property Tax Manager, **************) and graphic whose combined use amounts to impersonating a public official. It is so clear that the intent is to deceive the recipient that I cannot trust a company that would allow such a thing 

Business response:

We want to assure you that our marketing is not meant to deceive. We do want to ensure that the potential customers we reach out to understand their rights to appeal and the deadline to do so if they choose. We appreciate this feedback and will use it to improve. 

Jennifer B's profile image
Jennifer B 
a month ago

I requested the help of Ownwell to file a protest in order to lower my taxes and lo and behold they were able to do it. They lowered my annual property taxes by more than $1,400!!!!! I was very impressed with their work and more than happy to pay the 25% of the savings to them. 

Business response:

Thank you for the positive review! We are thrilled to hear that we were so successful for you.We truly appreciate your support and for trusting us with appealing your property taxes. 

Ryan M's profile image
Ryan M 
a month ago

No issues at all. Easy process, saved money! Online account was helpful too. 

Business response:

Thank you for the five-star review. We are thrilled to hear that our process was easy for you and that our account portal was helpful. 

Shelly Y's profile image
Shelly Y 
a month ago

Good service and updated the information of my case when it processed to step to step. 

Business response:

Thank you for your positive feedback. We're thrilled to hear that you've enjoyed using our service. We appreciate your support, and we look forward to continuing to work with you. 

Mike S's profile image
Mike S 
a month ago

Super easy process and saved us 1000's of $$$/year!! Will be using their services again!! 

Business response:

Thank you for your kind words. We truly appreciate your support and for trusting us with appealing your property taxes, and look forward to continuing to work with you. 

J. F.'s profile image
J. F. 
a month ago

Misleading contracts - I requested one service and they proceeded to process multiple services and then invoice me for them after the fact. 

Business response:

Ownwell does offer many different products to our customers, the primary one being our protest service, and then helping our customers to file for a homestead exemption if needed. When a customer signs up for our services, they are sent emails confirming which product(s) they are signed up for. We also contact our customers each year, for recurring service, through email to confirm that they want us to proceed, and if not, to allow them to cancel.Through your contact with our customer service department, your account has bee... read more

M. V.'s profile image
M. V. 
a month ago

Successfully lowered my property taxes relatively fast at the first protest, saved me quite a bit, and only took 25 percent contingency fee off of my savings. I didn't have to pay any additional amount. 

Business response:

Thank you for your kind words. We truly appreciate your support and for trusting us with appealing your property taxes. 

Frequently asked questions about Ownwell

How is Ownwell rated?

Ownwell has a 4.7 star rating with 3,897 reviews. 

When is Ownwell open?

Ownwell is closed now. It will open tomorrow at 8:00 a.m. 

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