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Oneprop
- Property Management
- Dallas, TX
About this business
Property management services.
Location details
17304 Preston Rd Ste 200, Dallas, TX, 75252, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would never rent from them again.We paid our rent before it was due every month. We were excellent renters and came with wonderful recommendations from three other rental agencies. Everything was fine until we moved out. We followed the move out guidelines and did more than we needed to. We cleaned all day but they still took $200 out for a cleaning fee. They took pictures of very little dust in the corner of a top shelf in the closet. They had to use a flashlight and stand on chairs to find anything to photograph. The pictu... read more
Business response:
This move out accounting is correct. Per the lease, the tenant was required to leave the home in move in ready condition as they received it. The carpets were not professionally cleaned as stated in the lease. This tenant did attempt to clean but left many items overlooked. The base boards and trim were covered in dust and dirt and many of the drawers had crumbs, hair and toothpaste residue. We changed out the dirty AC filter and applied touch up paint to the areas needed. I have also attached some pictures to show items nee... read more
Would never rent from them again.We paid our rent before it was due every month. We were excellent renters and came with wonderful recommendations from three other rental agencies. Everything was fine until we moved out. We followed the move out guidelines and did more than we needed to. We cleaned all day but they still took $200 out for a cleaning fee. They took pictures of very little dust in the corner of a top shelf in the closet. They had to use a flashlight and stand on chairs to find anything to photograph. The pictu... read more
Please do not use this company to manage your property. It takes MONTHS of phone calls to get a response and then several more months to get the repair done. Follow up: after repairs were done, they were not done correctly and have to wait for another repair. I tried to reach my leasing "professional" to discuss renewal of lease and got NO RESPONSE for 2 months. After I decided to go month to month and not sign for another year, THEN she decided to return my calls. This is not a company that you should trust to protect your ... read more
Business response:
******, thank you for your comment even though I am sorry to hear of the lack of communication you've experienced. We've gone through different changes recently to help support external and internal growth but our main focus will continue to be on knowledge, professionalism and customer service. Please contact our office at XXX-XXX-XXXX if you need help or have questions. Regarding repairs, we utilize 3rd party contractors in order to help leverage competition of the open market among other local contractors to help save cos... read more
I received an email with notice to vacate the home that I was renting with an 18 day notice period, Below is my response. Good morning , Please be advised that I will be filling out the notice to vacate and recognize that what you have done is illegal and immoral and is punishable by law. The fact that you disclosed during the phone discussion that the Owner "Christopher G*******" wished to reclaim the residence as his own further supports the unethical and immoral behavior that you attempted. To remove all ambiguity I hav... read more
I have dealt with many leasing companies, both as a tenant and a landlord. Property frameworks is by far the worst leasing management company I have ever done business with. They are a sham of a company and will take advantage of you every chance they get. For instance, when we moved out of a house in Austin that was managed by property frameworks they charged us $98.00 for a 25 cent switch plate and a light bulb. We had the house professionally cleaned (we have proof with receipt and pictures) and after moving out we were c... read more
Business response:
It is always our goal as a company that a tenant get 100% of their security deposit back. We do our best to educate both the tenant and their landlord (the property owner) to have a quality rental experience. The lease does identify a tenant's obligations regarding leaving the home and we also have a detailed Q&A section on our website that addresses move out. We do what we can to help all parties understand their obligations. Property Frameworks is very strict in our adherence to Texas Property Code and all fair housing l... read more
i rented a Home through Property Frameworks for 4 years. The home was 15 yrs old. when i moved in, it was not freshly painted and had older appliances. Although I notified them when ever i had repairs need, they took several days to get a repair person in touch with me. when I moved out, they charged me for repairs just to make an old home new again..ie, charged me for new shower heads.... they worked fine, painting... the home had not been painted before i moved in, new pool screens.... i had just had the screen repair pers... read more
We rented a property with this company and at the end of the contract when we received our security deposit they made some charges that we had questions about why they were made. I have emailed the person that was listed on the security deposit letter that listed the charges that were made. I emailed them on three different dates within the same month and I have not received any replies. I still do not understand why some of the charges were made and at this point I do not know what to do to at least get my questions answere... read more
Business response:
To better understand this account, please provide the property address..
We rented from Property Frameworks and accepted the home as is two years ago. We received a notice that our lease was expiring so we asked what steps needed to take place because we didn't have intentions on renewing again. Needless to say, they have put us through **** and back the past couple of weeks. They sent us renewal after renewal and we mistakenly signed one thinking it was our month to month paperwork. They then voided it and we have the voided copy. They increased the rent yet again, after informing us via email t... read more
Property Frameworks is no more than a joke of a company. If I could give them 0 stars I would. They take forever to get back to you and the late fees they charge are absolutely insane. PLEASE DO NOT USE THIS COMPANY IF YOU ARE RENTING OR USING THEM AS A PROPERTY MANAGEMENT COMPANY. It is easy to see why they have no positive reviews and there BBB rating system is a pathetic F. I am truly convinced my 6 year old son could do a better job running this company. We moved as soon as we could in order not to deal with them anymore... read more
Frequently asked questions about Oneprop
How is Oneprop rated?
Oneprop has a 1 star rating with 56 reviews.
When is Oneprop open?
Oneprop is closed now. It will open tomorrow at 9:00 a.m.
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