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Oneprop
- Property Management
- Dallas, TX
About this business
Property management services.
Location details
17304 Preston Rd Ste 200, Dallas, TX, 75252, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Own a property with them as the management company, absolutely horrible, all they do is take fees and do nothing, you will NEVER and I repeat NEVER speak to an actual person that will help you with property questions... whatsoever...I call and get sent to voice mails with no one ever returning a single call. I write this as I look for a new property manager/realtor to sell cause I don't ever wanna deal with them again.
While I could go into the extensive issues that surround the property I currently reside in managed by Property Frameworks all I can say is legal proceedings are pending. There is not much that can be said as to the horror stories you have already read; written by unhappy/unsatisfied tenants so this review is not for you. The is to plead with owners that have their properties managed by Property Frameworks or owners that are considering Property Frameworks. At your earliest convenience run from this company. I do not know wh... read more
CAN SOMEBODY TELL ME HOW THIS COMPANY IS STILL IN BUSINESS??? There is nothing positive I can say about this company. They are immoral and unethical because of the outrageous charges upon moving out. We were charged $200 to replace a switch plate for a light, this is no joke. The exact same plastic switch plate costs $.53 at Walmart. They took our deposit and then charged about $1200 on top of that. We NEVER missed a rent payment and were on time every month for the 2 years that we lived there. Actually, one month we were 1 ... read more
Business response:
******** I appreciate your comment and apologize for any confusion related to your account or move out. Please know we are not the owner of the property and charges assessed your account are overseen by the landlord. We merely facility this process with the owner. Additionally, any adjustments are changes made to your security deposit can only be made if approved by the owner after your specific requests have been made in writing. Our hope is to constantly improve customer service and again apologize for any confusion relat... read more
I do not rent from this company but am currently trying to work with this company regarding the removal of a dead tree on their renter's property. I have had 3 tree companies come out but they will not remove this tree because the location is not my property but property being 'managed' by Property Frameworks - Roswell, GA. I have been trying since July 4 with no success to get a response from PF. Numerous letters (certified), emails and phone calls. No response from anyone. If I were to work with any rental company, this c... read more
Business response:
We understand your frustration. However, the property has not approved work to have any trees removed from the property. We are not permitted to preform any work on the property without the consent of the property owner. At this point until the owner approves the tree removal there is not much we can do.
To start with and up front, I would not recommend anyone rent from this company and I would highly discourage anyone from doing so. We recently rented a house from them in Oklahoma for a little over a year. When we left the house well over half of our security deposit was held back for work on the house. We have never had any of our deposit held back for any reason and we are the people you want renting from you. We hired professional house cleaners and carpet cleaners and did everything they said in their move out email as ... read more
Business response:
Good Afternoon Mr. ***, It is always the goal for an outgoing tenant to receive their full security deposit after surrendering the property and please understand that Property Frameworks role in the security deposit accounting is to distribute funds according to the provisions of the lease agreement between yourself and the owner. Property Frameworks does not own the property, is not a party to the lease and is not authorized to make any further decisions regarding the lease. In review of your security deposit accounting wi... read more
I am currently renting a home in Mesa, Arizona. It has not been a great experience with this company. We relocating from Michigan and arrived at a home with trees covering the house. No landscaping was done. I have a loose ceiling fan that has missing screws that I am having a hard time having the company fix which seems as though they don't care for the safety of my family and I. Upon arriving, many light bulbs out, garage broken. They are just very slow to respond to issues. I don't like the way they do business so I defin... read more
Business response:
Good Afternoon ******* Thank you for reaching out to us. i have researched all of your concerns. i show the prior tenant that vacated prior to you moving in left the property in very good condition. i apologize that there were a few things not up to your standards and understand that we have taken proactive measure to fix all. i show all items have been addressed and resolved to date. If there is anything else we can assist with please don't hesitate to contact us. **** ****** Regional Vice President - West Operations Ph... read more
Misty J****** and Joseph W******** pilfered my deposit by claiming normal wear and tear was damage. They charged me $900 to paint walls that did not need repainting. They charged me $200 to pick up trash that is a free service paid for by Gwinnett Co. Please don't allow yourself to be a victim. The new homes are beautiful but, this property management company is highly unethical and immoral. Ms. J****** and Mr. W******** have taken my security deposit and used it to punish me because I blew the whistle on their unethical an... read more
Business response:
We appreciate your comment and apologize for any confusion related to your account or move out. Please know we are not the owner of the property and charges assessed your account are overseen by the landlord. We merely facility this process with the owner. Additionally, any adjustments are changes made to your security deposit can only be made if approved by the owner after your specific requests have been made in writing. Our hope is to constantly improve customer service and again apologize for any confusion related to thi... read more
This company does not work for landlords. Try collecting from your tenant. They're response, sorry, you have to send them to collections. How about when your tenant leaves with damages? Try collecting then. Again, nothing. Don't trust your investment with these people. You'll lose money. The charge for doing nothing, absolutely no help whatsoever. And you can't do anything about it because they deduct their fee before they pay rent from your tenant. Finally able to get rid of these guys as property managers, go to collect m... read more
Business response:
Hello Ms. ******** I am sorry to hear about you experience with your our company. You are correct we are not a collections company we are a property management company. We are always happy to assist you if you chose to pursue a tenant that skipped and left the property damaged. I am more than willing to talk about your account anytime. Thank you, ***** ****** Regional Vice President East Operations XXX-XXX-XXXX www.propertyframeworks.com
I was dumped, yes dumped by ******** ******* to Property Frameworks , since CB removed itself from the property management rental business in SW Florida. I am a landlord dealing with the worst company I have ever had the displeasure of dealing with. This company must go. Firstly, it took an extra month to get current tenant to renew the lease. That renewal changed hands 3 times. The worst part of this so called relationship was a repair needed to be made in April of 2017. It is July and again, I was lead to 4 different manag... read more
Business response:
Hello Mr. and Mrs. ******** I apologize for the bad experience with our company. This is not the service we strive to provide our customers. I have provided my contact information below if you would like to review your account. I wish I had the opportunity to resolve your issues prior to you leaving our company. ***** ****** Regional Vice President East Operations XXX-XXX-XXXX www.propertyframeworks.com
Frequently asked questions about Oneprop
How is Oneprop rated?
Oneprop has a 1 star rating with 56 reviews.
When is Oneprop open?
Oneprop is closed now. It will open tomorrow at 9:00 a.m.
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