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OneMain Financial

3.4

About this business

OneMain Financial provides personal loans with one-on-one, local service at branches nationwide. 

Location details

7932 N Oak Trafficway Ste 209, #209, Kansas City, MO, 64118, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:30 p.m.
Tue8:30 a.m. to 7:00 p.m.
Wed8:30 a.m. to 5:30 p.m.
Thu8:30 a.m. to 5:30 p.m.
Fri8:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.41,507 reviews
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Steve C's profile image
Steve C 
3 years ago

The manager at One Main Financial is Shay ******* she is not a very good representative of the company. My identity was stolen a few months ago and I am in the process of proving that to One Main Financial that the loan they claim was opened by me was in fact a case of identity theft. When presented to Shay ******* her response is of a very negative nature. I asked for her to provide me with a superior's contact number and that was not provided to me. Very negative experience that I am sure will only become worse as time go... read more

Business response:

Hi Steve, We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Lawrence M's profile image
Lawrence M 
3 years ago

I think one main is great nice people and good. service straight to the. point.thank you Andrew. 

Business response:

We love hearing about your experience. Thank you for the feedback, Lawrence. -AS 

Chris J's profile image
Chris J 
3 years ago

Had a terrible experience with Nancy. I will not work with her again. We had the manager take care of us instead Natalie. She is very nice and did a better job. Natalie said the same thing I said to Nancy about how the loan would work with us. It seems like I should be working there instead of Nancy at one main financial. 

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Karen W's profile image
Karen W 
3 years ago

It was an Awesome experience. Everything happen so fast . A big Shoutout to Cassandra ,for her patience and knowledge .. I will definitely recommend to others. Thanks Onemain!!!! 

Business response:

We love hearing about your experience, Karen. Thank you for the feedback. -AS 

Karen L's profile image
Karen L 
3 years ago

OneMain Financial overall was helpful in providing a loan, but was not truthful about the minimum amount that I could borrow. I only needed around $5,000, but the Loan Specialist indicated the minimum amount had to be $10,000 or more, of which I moved forward with, but at a very high interest rate and long-time payment schedule (60 months). I was not aware of available lower amounts until I viewed the actual OneMain Financial website that includes various loan amounts and timeframes to pay back. Also, the copy of my Loan Agr... read more

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Christopher M's profile image
Christopher M 
3 years ago

I reached out to them about a $2000 loan of which I only needed $650. I could have just paid for what I needed in cash but wanted to get a revolving credit line to build credit. I'm self employed and as a musician I get paid in cash or check. They wouldn't accept any checks I received from business accounts for services rendered THIS WEEK as proof of income. they needed tax return info from 2020. Well I could perform most of 2020, so I was on unemployment, because there were no gigs. I asked what I could do and the lady sham... read more

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

LT M's profile image
LT M 
3 years ago

I have an existing loan with One.main and I will NEVER recommend this company to anyone. I pay my monthly payment 2 months ahead thinking that my principal would be going down. Well I started to realize that the principal on my loan was not going down. After further review I seen that for every $360 I was sending One.main monthly AND ahead of schedule ONLY $1.60 was going to the principal and on one occasion only .31 cents out of $360 went to the principal. Mind you my payment are ahead of schedule and Never late. ONE.MAIN A... read more

Business response:

We would like to discuss these concerns with you. Please email **********************@OMF.com with your phone number and best times to reach you so that we can call you to discuss your concerns. You may also call us directly at OneMain's Executive Office of Customer Care at XXX-XXX-XXXX, for assistance. -AS 

Kerry B's profile image
Kerry B 
3 years ago

Shannon ******** is your gal! She made it so easy to apply for a loan and make the whole process a pleasant experience! I highly recommend her to help you! She has helped us with two loans, now, and we trust her to take care of us! 

Business response:

Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. - CK 

Kathy S's profile image
Kathy S 
3 years ago

Josh is very pleasant, he let's us know we can do to get a loan . He is very knowledgeable, and courteous I would do business with One Main again. 

Business response:

We love hearing about your experience. Thank you for the feedback. - CK 

Frequently asked questions about OneMain Financial

How is OneMain Financial rated?

OneMain Financial has a 3.4 star rating with 1,507 reviews. 

When is OneMain Financial open?

OneMain Financial is closed now. It will open on Monday at 8:30 a.m. 

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