ONBEŞ KASIM KIBRIS ÜNİVERSİTESİ

MZ 

on BBB

5 years ago

Very poor interactions with this company. Fraudulent transactions on the card they issued, and extremely long support investigation/resolution times, all while the card & funds remained locked. NOT a company I would ever choose to do business with ever again... 

DG 

on BBB

5 years ago

A few months ago, I received a token from their team to redeem a $100 gift card. The email containing the token had ZERO mention of an expiration date. Nowhere in the email did it state that the token expires or contain any legal language about expiration date. I am aware that once you redeem the token, then the actual gift card expires within six months; however, based on their inability to supply sufficient information in their official messaging, I was not aware that the token itself expires as well because they do not me... read more

LoriK 

on BBB

5 years ago

I should have read these reviews, before I decided that it was be SO much easier to have a digital card! I've emailed this company no less than 10 times. Originally, I was told to create an account with my digital token - which I did - but was then able to access my account. When I was finally able to login, my account showed no token present. There is no history available, and my $10 essentially disappeared. Today I was told that it was expired, and the fee to reissue the card would be equal to the funds available. The enti... read more

Kate M 

on BBB

5 years ago

I had an issue and when I called and got connected to an agent it was resolved by him immediately. It was slightly complicated to get the correct number and the correct menu sequence, but once I was connected it was a breeze to resolve the issue. 

KateKate 

on BBB

5 years ago

I had an issue and when I called and got connected to an agent it was resolved by him immediately. It was slightly complicated to get the correct number and the correct menu sequence, but once I was connected it was a breeze to resolve the issue. 

Aaron B 

on BBB

5 years ago

I was given a prepaid card by my company in May of last year (2019) and tried to use it several times online, and it never worked. I then tried to use it again this month and I have been told it expired in December of 2019. In working through support, I've got nothing but the run-around and unlike others on this thread, I was not offered a form to fill out to get a new card issued for a $10 fee. I was told "Unfortunately the time frame to claim this token has expired and is no longer eligible for replacement." It hasn't even... read more

Kristen L 

on BBB

5 years ago

I only gave 1 star as 0 stars is not even possible. This has been a nightmare. I finally received my card and you need to receive an e-mail with a verification code to view and use the rebate. I would never receive the email. I contacted the company 10 times over the course of 2 months before I finally got a decent response that suggested using a different e-mail address. Every other time was a generic response about how I should check my spam folder (which of course I did and it was never there). I finally go to use my card... read more

None U 

on BBB

5 years ago

I work here and the company outsourced its customer service to poor wage over worked call center in Guatemala. We are trained to discourage the customers from retrieving their unused funds by giving generic replies and cold replies unless the customers threaten a neg bbb review or social media. This company is likely engaging in dark web and digital fraud along with terrorism laundering. 

Claire v 

on BBB

5 years ago

These prepraid Visa cards are a total scam. They expire and then when you call to have them reissued (cost $10), they direct you to a website (they won;t reissue them for you). The website does not work, the codes they provide do not link tho the pages, the Canadian provinces do not come up from the drop down menu so you can't complete the registration. Finally you give up after 6 calls and 3 online attempts and they keep the balance on the card. A total scam. Only in the USA would this type of shady business keep going. Per... read more