ONBEŞ KASIM KIBRIS ÜNİVERSİTESİ

Kenna D 

on BBB

5 years ago

i earned a $50 giftcard from ********* for this service. I went to use it a few months later and was locked out of my account. I contacted customer support which sent me a link supposedly to reset the account, but was still locked out. When I tried to explain this I was provided with a very passive aggressive "thanks for contacting us" and no further help. Now the entire wallet is "expired" (right after I made a complaint? yeah right). I want the $50 that this company stole from me back. 

Damon H 

on BBB

5 years ago

Company does not support the consumer on disputes. Their processes to dispute is old, they only accept mail and faxes. They do not contact the consumer for issues or to respond. 

Lisa S 

on BBB

5 years ago

Although this is supposed to be a Visa debit card, the processor flat out refuses to allow me to transfer the balance to another card. Everyone else can manage balance transfers, but not this company. Also, the cards have a expiration date 6 months out. That's an awfully short period of time for a debit card, and if you read the fine print, they charge $10 to reissue an expired card. What a racket! 

MZ 

on BBB

5 years ago

Very poor interactions with this company. Fraudulent transactions on the card they issued, and extremely long support investigation/resolution times, all while the card & funds remained locked. NOT a company I would ever choose to do business with ever again... 

DG 

on BBB

5 years ago

A few months ago, I received a token from their team to redeem a $100 gift card. The email containing the token had ZERO mention of an expiration date. Nowhere in the email did it state that the token expires or contain any legal language about expiration date. I am aware that once you redeem the token, then the actual gift card expires within six months; however, based on their inability to supply sufficient information in their official messaging, I was not aware that the token itself expires as well because they do not me... read more

LoriK 

on BBB

5 years ago

I should have read these reviews, before I decided that it was be SO much easier to have a digital card! I've emailed this company no less than 10 times. Originally, I was told to create an account with my digital token - which I did - but was then able to access my account. When I was finally able to login, my account showed no token present. There is no history available, and my $10 essentially disappeared. Today I was told that it was expired, and the fee to reissue the card would be equal to the funds available. The enti... read more

Kate M 

on BBB

5 years ago

I had an issue and when I called and got connected to an agent it was resolved by him immediately. It was slightly complicated to get the correct number and the correct menu sequence, but once I was connected it was a breeze to resolve the issue. 

KateKate 

on BBB

5 years ago

I had an issue and when I called and got connected to an agent it was resolved by him immediately. It was slightly complicated to get the correct number and the correct menu sequence, but once I was connected it was a breeze to resolve the issue. 

Aaron B 

on BBB

5 years ago

I was given a prepaid card by my company in May of last year (2019) and tried to use it several times online, and it never worked. I then tried to use it again this month and I have been told it expired in December of 2019. In working through support, I've got nothing but the run-around and unlike others on this thread, I was not offered a form to fill out to get a new card issued for a $10 fee. I was told "Unfortunately the time frame to claim this token has expired and is no longer eligible for replacement." It hasn't even... read more