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Office Depot
- Industrial Equipment Supplier
- Foley, AL
About this business
Location details
3044 S McKenzie St, 3044 S McKenzie St, Foley, AL, 36535, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED I HAVE BEEN GIVEN DIFFERENT ANSWERS BY 4 DIFFERENT CUSTOMER SERVICE REPS AND I STILL DON'T KNOW WHEN MY PACKAGE WILL BE DELIVERED.
Business response:
Thank you for forwarding Mr. Alexander S.'s review to me. Our customer's order was lost in transit through UPS. Our customer was contacted by our Transportation Manager to reship the order, but our customer declined. Instead our customer requested a refund for the delivery order. I have approved full credit for the delivery order, and I am sending our customer $160 electronic gift card inviting him to shop with us.
The worst customer service I have ever experienced in all my years of dealing with business establishments. Office Depot had the most incompetent, unprofessional and untrained manager ever. I went into Office Depot to take advantage of a clearance sale and everything was going fine until I was forced to complain about a sales person's rudeness. I made the mistake of requesting to speak to a manager only to encounter what I would describe as the manager from you know where. Instead of deescalating the situation she became ver... read more
Business response:
Thank you for sending this information. Office Depot takes these complaints very seriously. Office Depot is researching the allegations with the appropriate management teams.
The worst customer service I have ever experienced in all my years of dealing with business establishments. Office Depot had the most incompetent, unprofessional and untrained manager ever. I went into Office Depot to take advantage of a clearance sale and everything was going fine until I was forced to complain about a sales person's rudeness. I made the mistake of requesting to speak to a manager only to encounter what I would describe as the manager from you know where. Instead of deescalating the situation she became ver... read more
Business response:
Thank you for sending this information. Office Depot takes these complaints very seriously. Office Depot is researching the allegations with the appropriate management teams.
The worst customer service I have ever experienced in all my years of dealing with business establishments. Office Depot had the most incompetent, unprofessional and untrained manager ever. I went into Office Depot to take advantage of a clearance sale and everything was going fine until I was forced to complain about a sales person's rudeness. I made the mistake of requesting to speak to a manager only to encounter what I would describe as the manager from you know where. Instead of deescalating the situation she became ver... read more
Business response:
Thank you for sending this information. Office Depot takes these complaints very seriously. Office Depot is researching the allegations with the appropriate management teams.
Went to the store today to buy an open neon sign. Half off since the store is closing. Hooked it up. Wrong cord was in the box and sign doesn't work. Went back to exchange it. Guess what? Other sign doesn't work. Went back and tried to look for another one and none were left. I was told by the store manager that I would have to pay online full price. Called office depot and they said the same thing. So basically I am stuck with no sign. These boxes were obviously open and repackaged which is super illegal. The two identical ... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with the customer and has provided me a copy of his store purchase receipt. As a gesture of goodwill, I have sent a gift card for $52 so he may purchase the same item at the same price he previously paid. The customer seems satisfied with the resolution. I hope he will continue to shop with Office Depot. Sincerely, ******* ******** Executive Consumer Relations Office Depot Inc. Ref #XXXXXX-XXXXXX
Went to the store today to buy an open neon sign. Half off since the store is closing. Hooked it up. Wrong cord was in the box and sign doesn't work. Went back to exchange it. Guess what? Other sign doesn't work. Went back and tried to look for another one and none were left. I was told by the store manager that I would have to pay online full price. Called office depot and they said the same thing. So basically I am stuck with no sign. These boxes were obviously open and repackaged which is super illegal. The two identical ... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with the customer and has provided me a copy of his store purchase receipt. As a gesture of goodwill, I have sent a gift card for $52 so he may purchase the same item at the same price he previously paid. The customer seems satisfied with the resolution. I hope he will continue to shop with Office Depot. Sincerely, ******* ******** Executive Consumer Relations Office Depot Inc. Ref #XXXXXX-XXXXXX
Went to the store today to buy an open neon sign. Half off since the store is closing. Hooked it up. Wrong cord was in the box and sign doesn't work. Went back to exchange it. Guess what? Other sign doesn't work. Went back and tried to look for another one and none were left. I was told by the store manager that I would have to pay online full price. Called office depot and they said the same thing. So basically I am stuck with no sign. These boxes were obviously open and repackaged which is super illegal. The two identical ... read more
Business response:
Dear BBB: Thank you for forwarding our customer's complaint. I have spoken with the customer and has provided me a copy of his store purchase receipt. As a gesture of goodwill, I have sent a gift card for $52 so he may purchase the same item at the same price he previously paid. The customer seems satisfied with the resolution. I hope he will continue to shop with Office Depot. Sincerely, ******* ******** Executive Consumer Relations Office Depot Inc. Ref #XXXXXX-XXXXXX
Rep ***** is grossly incompetent! 2 return orders and no pick-up/credit it's been a week, we never wait this long for a return. Emailed several times with ZERO action taken by Rep ***** can't seem to remember to follow up on an ETA, no many how many time I contact him. Order was placed 8/15/19. An order special order chair, doesn't know if it shipped, can't seem to follow up on it. Also ***** keeps leaving voicemails that that are not helpful and don't resolve any of the topics. I've asked several times to stop leaving voice... read more
Business response:
Customer's concerns with the lack of customer service and communication from his current account manager has been brought to the attention of his management team for a resolution. Senior Management understands the customer's concerns and will keep following up and communicating with the customer to resolve all of his concerns.
Rep ***** is grossly incompetent! 2 return orders and no pick-up/credit it's been a week, we never wait this long for a return. Emailed several times with ZERO action taken by Rep ***** can't seem to remember to follow up on an ETA, no many how many time I contact him. Order was placed 8/15/19. An order special order chair, doesn't know if it shipped, can't seem to follow up on it. Also ***** keeps leaving voicemails that that are not helpful and don't resolve any of the topics. I've asked several times to stop leaving voice... read more
Business response:
Customer's concerns with the lack of customer service and communication from his current account manager has been brought to the attention of his management team for a resolution. Senior Management understands the customer's concerns and will keep following up and communicating with the customer to resolve all of his concerns.
Frequently asked questions about Office Depot
How is Office Depot rated?
Office Depot has a 3.4 star rating with 534 reviews.
When is Office Depot open?
Office Depot is open now. It will close at 9:00 p.m.
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