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NOVA DIRECT
- Advertising / Media / Agency
- Burgess Hill
About this business
Location details
Victoria Business Park, Edward Way, Edward Way, Burgess Hill, RH15 9UA, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
So I accidentally paid twice & was told I'd get a full refund. Then I get told I have to pay £4.99 cancellation which I paid. Now they say I cant have a refund of any amount as its gone over 14 days so I've paid £24.99 for absolutely nothing. On top of that my car is 19 years old & they emailed me saying they dont cover cars over 15 years but they still took the £20. I've forwarded all the emails to watchdog who are looking into it & I am not the only person they have robbed. I'm disgusted with how I've been treated.
Poor customer service. I overheard a call handler making fun of another customer. I was charged twice for one policy. I'm still waiting for a refund 2 months later. Use another company.
Frequently asked questions about NOVA DIRECT
How is NOVA DIRECT rated?
NOVA DIRECT has a 3.2 star rating with 9 reviews.
When is NOVA DIRECT open?
NOVA DIRECT is closed now. It will open tomorrow at 9:00 a.m.
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