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Northumbria Coast & Country Cottages Ltd
- Real Estate
- Alnwick
About this business
Location details
Carpenters Court, River Bank Rd, River Bank Rd, Alnmouth, Alnwick, NE66 2RH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We let our property through NCCC and experienced nothing but trouble from day one. We had numerous contacts from the beginning with no one ever being able to give a straight forward answer to any queries we had. We paid for a fully managed service & we are still not sure what NCCC actually did for £58pcm. We paid for a cleaning, maintenance and housekeeping service but had reviews stating the property had cobwebs and towels were not left for guests. The countless problems with NCCC/Sykes have led to us actually selling our p... read more
Used them a couple of times, very professional, never any worries.
DO NOT USE THIS COMPANY. Northumberland cottages / Sykes ownership have cancelled our summer holiday with no reasonable explanation. Refused to even discuss or provide any compensation or compromise. Staff act as if it’s a haircut appointment that’s cancelled not a family holiday. Point blank refuse to let us speak to a manager.
Avoid this company. They will happily cancel your booking with no clear reason and refuse to offer any decent apology, assistance or discount. Terrible customer service, robot type advisors on the phone who just repeat the same sentences and refuse to let you speak to management. Awful.
DO NOT USE THIS COMPANY OR SYKES COTTAGES. These companies left us for 6 out of the 7 days of our Christmas week holiday without heating and hot water! Horrendous customer care during the holiday, abysmally lacking in any form of professionalism, no apology given, no contact from any member of staff above a customer services assistant. It is shocking that they are allowed to walk away from their customer complaints shirking any kind of responsibility for their complete lack of customer care. If you experience any problems th... read more
Frequently asked questions about Northumbria Coast & Country Cottages Ltd
How is Northumbria Coast & Country Cottages Ltd rated?
Northumbria Coast & Country Cottages Ltd has a 4 star rating with 91 reviews.
When is Northumbria Coast & Country Cottages Ltd open?
Northumbria Coast & Country Cottages Ltd is open now. It will close at 6:00 p.m.
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