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Nike
- Consumer Services
- Memphis, TN
About this business
Operational for more than 55 years, Nike is one of the world s leading manufacturers of athletic shoes, apparel and sports equipment that operates in more than 160 countries worldwide. It is recognized as One of the World's Most Ethical Companies by The Ethisphere Institute. The company has annual sales revenue of more than $18 billion. It manages a staff of over 30,000 employees worldwide, as well as maintains a collection of products for men, women and children under the Nike Pro, NikeiD, Nike+ and NikeWomen brands. Nike o... read more
Location details
5151 E Shelby Dr, Memphis, TN, 38118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I recently purchased a pair of Air Max sneakers from Nike.com and it was too big. I return the item and Nike received it on 3/20/2018. I bought the same pair in the correct size. I also order a pair of Jordans that will be delivered this week. I called Customer Service to see why my refund wasn't complete for the 1st pair of shoes. Customer service said they couldn't see if my shoes were returned, even though I received an email that the return request had started. I looked and finally found the tracking number. I used the N... read more
Business response:
Thank you for your feedback regarding your recent Nike.com order return. We apologize for the delay in the processing your return and regret any inconvenience. Please know we take your feedback seriously and with great consideration and use the valuable input to improve our business services on every level. A verification of the refund to your PayPal account was completed and the credit to the account confirmed. Depending on how your account was initially setup with PayPal will determine when the funds will be available in y... read more
I spent $100 on a pair of shoes. It took me 2 weeks to send me my shoes, sent me the wrong ones with the paper ripped up in the box, didn't send an invoice or return label, took half an hour to return because the customer service rep had her computer freeze, and after all that Nike didn't have the correct ones available to order on the website anymore. I HATE nike. Never buying Nike anything ever again. On top of that, now the cash is going to be stuck in my paypal so I'm pretty much out that money unless I buy something els... read more
Business response:
We're very sorry to hear that your order was not received as expected. We assure you that we take your concern seriously and will research the matter to provide immediate and proper assistance with your order/refund. We hope that you will one day again think of Nike as name that represents quality products and service.
ZERO stars should be an option. Terrible customer service! The worst I have experienced in my life. I am disgusted that a world renowned company is allowed to get away with treating customers the way they do. I ordered a backpack at the end of January, estimated delivery 01/30 - 02/07. It arrived in my country 3 days later according to Nike.com's own tracking service, but was never to be seen again. I have been in contact with customer service too many times to count over the past 3 weeks, and I have thus far been offered NO... read more
Business response:
Thank you for your sharing your feedback. We regret the issues with your Nike.com order and understand your concern. Please know we take your feedback seriously and with great consideration. Your concern regarding your Nike.com order was forwarded to the Nike.com Team in your country for their review.and assistance.
I would never recommend for anybody to order from Nike. They obviously have become so big that they do not vallue a customer. I ordered $1000 worth of Super Bowl jackets on monday 1/29/18 to be shipped next day. As of friday 2/2 they were never received and nobody with the company could care. Now they are telling me I will receive them on 2/5, they day after the SuperBowl, which I ordered them for. I will NEVER order from them again.
Business response:
Thank you for sharing your comments regarding your Nike.com order. We regret the concern with your order and understand the importance to receive the items before the Super Bowl. According to the tracking details of your order the packages were successfully delivered 2/1 and 2/2. If you have any questions regarding your order or we can be of any further assistance, please contact Nike.com at 1-800-806-6453, 4am-11pm PST. We thank you for choosing Nike and hope that you will visit our site in the near future.
The NIKE online store stole $140.40 plus $35.00 in bank fees from my bank account with false advertisement.
Business response:
Thank you for your feedback. Glad we could connect and get the order issue corrected. If you have any questions, please feel free to respond to my email.
I purchased a Nike Aeroloft 3-in-1 parka in November 2017 as a Christmas gift from Nike.com One of two of the zippers broke in mid-January 2018 after only about 3 weeks of wear. Nike was contacted in regards to the defective zipper and I was given the option of returning the parka and then reordering it. However, upon checking the inventory, the customer service agent discovered that this particular parka was no longer available and could not be reordered or exchanged. I was then given the option of returning the parka for a... read more
Business response:
Thank you for sharing your feedback. We truly regret the issues and concerns regarding the Nike Sportswear Tech AeroLoft 3-in-1, style #863730-010 you purchased. To address your concern, we've sent a message to you at the email address provided.
MY TWIN BOYS BOTH HAD 2016 AIR MAX SHOES, APPROX 8 MONTHS LATER THE AIR POCKET POPPED. SENT BOTH PAIRS INTO NIKE FOR INSPECTION. I RECIVED VOUCHERS FOR NEW SHOES. BOTH MY BOYS PICKED OUT NEW SHOES AND COULDNT BE HAPPIER. THANKS NIKE FOR KEEPING ME A CUSTOMER FOR LIFE
Business response:
Thank you for taking the time to share your positive feedback regarding Nike's claims process. Nike indeed stands behind all products for flaws in material and workmanship for two years from the date of manufacture. We value you as a consumer appreciate your loyalty to our brand.
My wife and I both ordered a GIFT CARD from NIKE'. After I realized she had ordered the night before I contacted them within an hour and communicated with JHAY and SUPERVISOR informing them of my mistake. They told me I should spend the card and refused to cancel my order. This is VERY POOR CUSTOMER SERVICE. As a small business owner I feel the need to inform others that in my view NIKE' is too big to care about you, their customer. If you should have a problem with one of their products you can expect the very same POOR CUS... read more
Business response:
We're sorry to hear of customer service you received and take the matter seriously. It is through consumer feedback that we can improve our business services on every level and ensure the consumer experience is held at the highest level Nike strives to provide. Due to your concern a review of the order/contact history under the email address provided in the BBB profile was complete. Unfortunately, no information was found and the order number in the review is not fully visible. Please email the order number to Swoosh.Respons... read more
On December 9th i placed an order with Nike.com. I decided to cancel my order so I called the 800 customer service line which had an extreme wait time due to the release of a sneaker that day so I opted to use the live chat feature to cancel my order. I chatted with a representative that assured me that she had cancelled my order and that i would get confirmation of the cancelled order and a refund in the next 2 to 3 business days. Later that night i received an email that my order was being shipped after she ensured me that... read more
Business response:
I'm sorry your Nike.com order was not cancelled as requested. We will reach you to you directly to assist with an option to return the order and be refunded.
Frequently asked questions about Nike
How is Nike rated?
Nike has a 4 star rating with 502 reviews.
When is Nike open?
Nike is open now. It will close tomorrow at 12:00 a.m.
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