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Nike
- Consumer Services
- Memphis, TN
About this business
Operational for more than 55 years, Nike is one of the world s leading manufacturers of athletic shoes, apparel and sports equipment that operates in more than 160 countries worldwide. It is recognized as One of the World's Most Ethical Companies by The Ethisphere Institute. The company has annual sales revenue of more than $18 billion. It manages a staff of over 30,000 employees worldwide, as well as maintains a collection of products for men, women and children under the Nike Pro, NikeiD, Nike+ and NikeWomen brands. Nike o... read more
Location details
5151 E Shelby Dr, Memphis, TN, 38118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Eileen gave me terrible customer service! Unable to resolve the issue. Very unprofessional. She was sending emojis during a business conversation. Tried to change the size of the sneakers before they shipped out. They were ordered on May 1st, but won't be delivered until May 20th. I was told I had to cancel, and risk losing the discount I received. If not I can exchange them after I receive them, then wait another month to receive them. There was no problem taking the money out of my account for them tho.
Business response:
Thank you for sharing your experience. We regret any inconvenience and will be in touch with directly,
Hi! Team Nike here. What are we getting after today? **** This is the 3rd time I am contacting you guys. I need this order cancelled **** ***Hi **** Let me check of we can still cancel this. Mark Jim Nike Free Metcon 3 Training Shoe **** Yes **** I was told that the cancellation would take 24 hours, it's been way longer than that Mark Jim I see the request has been sent to the warehouse. Mark Jim Sorry for the delay. we are working on limited work force due to corona. Warehouse will cancel this as soon as they receive the re... read more
Placed an order today and tried canceling it and it wouldn’t allow me to even though it’s within the 30 minute window! Very disappointed because now I’ll have to wait until the order is delivered to return it! Such an inconvenience and waste of time!
Business response:
Thank you for reaching out and letting us know you were unable to cancel your Nike.com order through your NikePlus profile. I’m very sorry for any inconvenience that caused. Please know your comments were passed along to the proper team within Nike. We understand that a positive online experience is paramount and therefore, we use the valuable input as a basis to improve our business service on every level. As we do start processing orders after the 30 minute timeframe, we offer easy to use return options. To view, please vi... read more
Here is the thing Nike, When you have a customer who has gone through the trouble of giving you an opportunity to help, you should have taken it. I have been wearing your shoes for over 20 years. In the last year, I had to return 5 pairs because they ripped. The last one made it through 1 workout! I am not a professional athlete by any means. Your quality has declined, your prices have increased. I have contacted your customer service multiple times and the best they can do is not even be able to produce an overnight shippin... read more
Business response:
We appreciate you as a member of the NikePlus community and thank you for your support of our brand through the years. We regret the issues you’re experiencing with your Nike footwear and we are glad that you took the time to share your valuable input. It is through feedback that we can grow as a company, improve our business services and develop future Nike product. Your comments were shared with the proper department within Nike.
2 pair of shoes ordered. Delivered as expected. Overall great experience
Business response:
We appreciate you choosing Nike.com as your source for Nike products and we truly thank you for sharing your online experience. Be sure to check back with our Nike.com website for new product releases and if you're not yet a NikePlus member check out the benefits of joining the NikePlus community at https://www.nike.com/help/a/member-benefits. If you're interested in the latest launch releases, download the SNKRS app and follow us @nikestore to stay up to date on any future offers. Thank you again for sharing your feedback. ... read more
I placed an order for several items around Thanksgiving. I received all the items on time, EXCEPT for one sweatshirt. Upon looking at the packing slip, it indicated that the sweatshirt was included in the package- it was NOT. I called customer service and they tried to help. However, the sweatshirt was no longer in stock (surprise, surprise). Grudgingly, I requested a different color and was told it was being shipped ASAP. Well, the item arrived two days later! BUT, it was the wrong color again. After a second call to custom... read more
Business response:
I'm very sorry to hear of the issues with your order and thank you for bringing it to our attention. We take all feedback seriously and with great consideration. We understand that it is through feedback we can improve our services. I've reached out to you to obtain information about your order. You may reply to the email or contact me directly.
Placed an order, received confirmation, so I discarded my gift cards (big mistake). They canceled my order and didn't email me a new gift card code or anything, and the remainder of the balance is still on hold 3 days later. Spoke to customer service 3 times and that was one of the worst customer service experiences I’ve ever had. Then they tried to settle the situation with a 20% off coupon that I can’t even use on stuff I was trying to order because there’s already a coupon online. All in all worse online shopping experien... read more
Business response:
I’m very sorry to hear that you’re disappointed with the service you received and of the issues with your order. I understand how it can be frustrating not to receive any details about an order and I apologize for the inconvenience. I’ve shared your comments with the proper teams as it is through feedback that we can improve our business services. In review of your contact history it appears the gift card issue was resolved and a new order placed. If you have any questions or need further assistance, please visit https://www... read more
I never using Nike.com again. Let me say I placed two orders previously that had very little difficulty getting delivered. One was delivered to a near by location because I wouldn't be home at the time of arrival. The other a FedEx driver called me when he got to my address and ask me to meet him in front of my address to retrieve my package. I placed another order for on December 20,2019 for an expedited express delivery that should have arrived by December 21,2019. Since it's the holidays I noticed my package wasn't delive... read more
Business response:
Thank you for sharing your feedback regarding your recent Nike.com order: We regret your order did not arrive as expected. I can understand this was an important gift and apologize for any inconvenience. Unfortunately, as the shipping address was not complete for the carrier was not able to deliver. Once cartons leave our warehouse, and in the hands of the carrier, we rely on their service to deliver the packages to the address provided when the order was placed. While we do make every effort to work with the carrier for a ... read more
Worst customer service I have ever experienced at Nike.com. I will never purchase from them again. My order was processed twice. Once with expedited shipping and once with regular shipping. I called immediately to cancel and was on hold for over 30 minutes. Then when I spoke with a customer service rep, I was told that I couldn’t cancel the order since it was placed over 30 minutes ago. So at Christmastime, I am having two identical $200 orders processed and shipped and will then have to return one after Christmas. And of co... read more
Frequently asked questions about Nike
How is Nike rated?
Nike has a 4 star rating with 502 reviews.
When is Nike open?
Nike is open now. It will close tomorrow at 12:00 a.m.
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