Nike

Nicole H 

on BBB

5 years ago

I placed an order for some shoes for Christmas. the order stated pending stayed online for over 20 min. then screen went back to order. I called a service rep to inquire she stated she didn't see an order. I even tried to chat online with a representative and no response. 

Ashley R. 

on BBB

5 years ago

I place an order 10/11 - 10/12 I received a notification that the package has shipped here it is a week later still no activate tracking or package! I spoke with a chat rep by the name of Ralph twice (different days) and when I say he’s to no assistance or help! He’s blaming everything on UPS which I was advised by a phone rep that the order overall never left the warehouse - no one can give me any help on what’s going on. Overall this is my last order with Nike I’ve had no help with verifying where my package is and the rep... read more

Holli B 

on BBB

5 years ago

I placed a large order online (19 women's hoodie sweatshirts) and paid the extra for the expedited shipping (2 day) which was actually delivered several days later than that. Because we were pressed for time, I rushed the box to the local embroidery shop to have them personalized. When I picked them up, the sweatshirts appeared to be in youth sizes! The tag says "women's" but some of the high school soccer players can't even wear them! One of our players who is 115 lbs and typically wears a small can't even get it on. Two of... read more

Darlene H 

on BBB

5 years ago

I purchased a pair of Nike shoes from the Nike store in NYC while on vacation. After returning home, I realized the shoes were too small and uncomfortable. I live 5 hours from NYC and there is no Nike store in my area. I reached out to Nike for assistance. They informed me that I could file a claim on-line and return the shoes to them via the Claims Department. I followed all the steps and procedures, mailed the shoes back with the original receipt. I was just informed that my shoes have been returned and that I can expect a... read more

Sean C 

on BBB

5 years ago

I wanted to buy a pair of the Betsy Ross 4th of July shoes for my kids. I've been informed they're no longer available. I've been informed they've been pulled due to an athlete's issue with the shoes. This is the last time I attempt to purchase Nike items due to the company standing on the wrong side of supporting our Country. For a company to not support the United States of America, our national flag, veterans, etc, I'm done. Our family has purchased Nike shoes and outfits for years all year long, have kids who wear nothin... read more

Nia W. 

on BBB

5 years ago

I had a terrible experience at the Nike outlet in North Conway New Hampshire and it proceeded to get worse when I contacted the corporate office . In past I have shopped in the Nike store in North Conway and have used my law enforcement discount; but on 5/17 I was told by a manager that I can’t use it. This was news to me since I have used it in the past. Long story short I have contacted the corporate office twice for an explanation of this incorrect treatment that I received with a promise of call back and no one has conta... read more

Daniel E 

on BBB

6 years ago

When I called you to tell you about the multiple of pairs of shoes that I have had where the sole has come unglued the lady I spoke to was very rude. When I saw this happen to Zion, I called again and was told someone would call me back! I used to love Nike but now have switched to ******! Sorry but your customer service is poor! If I owned your company I would really care about bad feedback and customers. I would not ask them how old there shoe was, its your product....If I dont wear the shoe, or wear it very seldom it shou... read more

i. n. 

on BBB

6 years ago

Be careful with Nike warranty on shoe outsole. They have fine print that a customer will only find out after the claim is reviewed. For example, you need to have tags on the shoe and they cannot be worn out. You wear your shoe so that the outsole has holes on it, but the tag has to stay like new - makes a lot of sense, right? But gives a good reason to deny your claim. So, you buy shoes with warranty, but don't get any warranty because the tag is worn out. 

Horace B 

on BBB

6 years ago

Good Morning, I have a serious customer service issue with the Nike Lenox (Atlanta) Store. I got the the mall at 8am this morning and noticed no one was lined up in the front. There was no direction from the Nike store team. The security guard told us no lining up in front of the store. I returned to the front of the store with a group of customers right before 10a. At 10a, the manager opened the doors with an attitude and yelled that he would not be selling the shoes to us (Jordan 1 OG Court Purple). If the store did not pl... read more