New Penn Financial, LLC

Vwilcox 

on BBB

7 years ago

My mortgage was sold to this company. I received my first statement only asking for it twice on phone 4 days before payment due date. They screwed up my Escrow. Very poor communication. According to customer service “they don’t have time to follow up with requests”. They requested documents for an Escrow Analysis and when I sent the documents, nothing was done with them until I called 3 days later to ask if they received them. 

JB 

on BBB

7 years ago

PLEASE FOR YOUR OWN GOOD FOLKS AVOID AT ALL COSTS!!!!! IF YOUR MORTGAGE GOES HERE AND YOU CAN REFI OUT DO IT AND STAY CLEAR OF THIS BUNCH OF CROOKS!!!! NONEXISTENT CUSTOMER SERVICE & WILL NOT FIX MISTAKES OR COMMUNICATE. The first year was flawless. Start of the second my county charged 3416.00 for taxes and was only supposed to charge 928.00. They quickly jacked my mortgage payment up 322 dollars a month. I paid it while straightening things out on my end. The county issued a refund for 2487.00 months ago which has not been... read more

Stacy B. 

on BBB

7 years ago

Currently New Penn Financial holds my mortgage. I have been sending principal only payments, but they keep taking my mortgage payment along with interest from the payments. I have emailed twice and called twice. I was told they were sending a request to have the matter taken care of. I have waited 2 weeks and nothing has been fixed. I send another principal only payment with a detailed note not to take the monthly payment out, but yet again they did. I called again today and was told a request was being put in. She said ther... read more

Ashley J. 

on BBB

7 years ago

No one answers the phone. I leave msgs no returned phone calls. My mortgage was transferred to them, I am not pleased. Going to apply to another company. No COMMUNICATION. 

William M. 

on BBB

7 years ago

Robbing me blind after having to file an insurance claim 

Brad 

on BBB

7 years ago

I was contacted by Anthony Scarpa at New Penn Financial. They hold my existing mortgage and wanted to refinance to lower my payments. I was told there would be no out of pocket expense to me and that an appraisal was not likely. However, after providing all necessary documents in a very timely manner, I was informed an appraisal was necessary and it would cost me $450. I reluctantly agreed and had the property appraised. The appraisal company randomly chosen by the bank was Appraisal Land LLC. The appraiser was incompetent a... read more

George L. 

on BBB

7 years ago

I shopped around with a few big name lenders and the experience was very complicated and the responsiveness of the staff was spotty at best. A family member recommended New Penn, specifically Bill Bennett, I found the company and Mr. Bennett to be upfront and honest and the online site was very user friendly for uploading documents and to see the status of the loan, we were "Clear to Close" in 8 days. Bill called me daily to provide updates and status report so I was never in the dark, did I mention that he was able to get m... read more

V H. 

on BBB

7 years ago

I received a harassing letter from New Penn telling me that they were purchasing "required" hazard insurance for my property, on my behalf, because they did not have evidence of my current insurance policy. I did not initially seek NPF as my mortgage lender- it was sold to them from another mortgage lender. While I've only been with them for 2 or 3 months, I'm already expecting this to be a contentious "relationship" since they have already started off by sending such a bogus and harassing letter which I imagine they expecte... read more

Sean W. 

on BBB

7 years ago

Bad Company that uses fake and knowingly false advertising to willful deceive people to get business. Got a form letter from a Steve Hochrein out of Maryland. Told this Maryland New Penn Finanical address to stop contacting me multiple times over 3 years. When I looked up New Penn Financial's Florida Mortgage Brokers License from Florida Dept. of Financial Regulation I found New Penn Financial was not in compliance with F.S. 494.0036 for Branch Offices under Florida Laws. Florida Mortgage Law specifically requirements out of... read more