New Country Motor Car Group

LAURA S 

on BBB

a year ago

I would not recommend this dealership I have been to a few of them owned by the same company. Not customer-oriented. I want nothing to do with a Mercedes-Benz or this dealership. Sadly I live close by but they make things so difficult, are disorganized, and have no clue what they are doing. Frustrating experience. I do not want my car anymore. I feel sorry for anyone who uses this or the West Palm Mercedes-Benz dealership. I could go into more detail but a big red flag is now waved. 

Jorge G 

on BBB

a year ago

STAY AWAY!! I wish that I read some of the past reviews so I'm not surprised that I had a very bad experience with this dealership to the point that they are shady. The sales manager Marcio was unethical in the way he was conducting business. We are repeat ******** customers and have visited several showrooms looking for our next ***. We love ******** as this was going to be our 5th ********. My wife and I drove from Miami to see a *** listed on Autotrader. The next day I called and negotiated with them and told Marcio that ... read more

Bonifia S 

on BBB

a year ago

Terrible experience. I bought my car in on 1/31/2024 to be service at this location. I was asked if I wanted my inspection stickers updated. I told them sure. One of the mechanics went in my car to retrieve the registration and insurance card ( they should have asked me to do it) and also decided to help themselves to an 100 dollar bill I had tucked in my middle console for emergencies. I immediately contacted Luke R******* the service director and let him know what was going on. He stated he would look into it. He called me... read more

Betty S 

on BBB

a year ago

GM was pleasant then issues arose due their incorrect SS number uploaded. I had enough with their nonsense. I decided not to purchase a new one. The manger told me that “we” both know I purchased elsewhere. Got very angry refusing to refund my deposit. He hung up on me. I called him back asking how come he hung up. Denied it. A second call, I insisted on my deposit being returned. He said NO. It’s illegal not to refund the deposit. He told me he was going to verify that I did not purchase another lexus elsewhere. I had to wa... read more

Michael M 

on BBB

a year ago

Do NOT take your car here for service. I’m assuming it is an **** quality and parts issue, but I had my spark plugs replaced here and less than 18K miles later two of my four plugs the control arm snapped off and fell into the engine causing irreparable damage, which ended in **** ********* quoting me $22,000 for a new engine. My only work done besides oil changes was through **** *********, and my car was not tuned and up to date with all services. They barely budged even though when I took it to two independant licensed re... read more

H. S. H 

on BBB

a year ago

To whom it may concern, It seems that there was a complete breakdown in communication over the new lease of my vehicle recently at Mercedes Benz North Palm Beach. When I asked my sales girl about the distance control in cruise control mode. She replied that there was a “standard three car distance for all Mercedes.” However, it did not have the advanced options of being able to adjust that setting. I then explained that was OK, because as long as it keeps a safe 3 car distance, that was all I was looking for as an option. Af... read more

Ian M 

on BBB

a year ago

Complete lowlife pieces of garbage. One of their company cars was caught on camera taking a photo of my license plate. I’m currently working with the police in boothbay harbor to get to the bottom of this. - *** ***** 

Anna S 

on BBB

2 years ago

Audi Hawthorne committed fraud! We financed a Q3 in April and the business manager Mr. D**** fraudulently added Audi care and Audi term for a total of $6600 without informing us. D**** never offered the 2 packages and had us sign on an **** that only had a signature line. We asked him what is the signature for and he said it’s just accepting the contract as we signed on paper. Unbeknownst to us, he lied and the signature line he had us sign was to accept the Audi care and Audi term care, which by the way are both similar pac... read more

kim w 

on BBB

2 years ago

Purchased a 2018 ****** ******* from New Country Toyota of Wesport in Westport, CT in November 2022. I now have to sell the car now due to health reasons so contacted the salesperson, Al A*******, who sold it to me. I had a friend take the car in for an assessment (as I can't drive anymore) and Al subsequently sent me a written "Appraisal Voucher", prepared by Appraiser Chris S*******, for $15,000. (I had paid $21,000 for the car.) I accepted the offer and made an appointment to conclude the transaction. My friend took the c... read more