New Country Motor Car Group

marsha D 

on BBB

a week ago

I have some challenging disabilities that make it hard to drive safely. they guided me easily 

Alejandro P 

on BBB

a month ago

Review for New Country Mini Hartford -**** ****** * manual 2017 I've consistently had excellent service from New Country Mini Hartford. The team is always willing to help, and Austin in Customer Service has been especially outstanding always professional, knowledgeable, and offering advice like a trusted friend. If you're considering buying a ****, know this: they’re incredibly fun to drive, but they can be expensive to maintain it is a ***, after all. People love them, but not everyone is prepared for the cost of ownership.... read more

Muhammad A 

on BBB

2 months ago

Total Shady/Fraud people. Please look at my review history all the time I like to give positive review, but this one I can’t believe this Place does this kind of business? Bought 32K car. I did not look the condition of the tires of the car because I thought this was a quality and honest dealership. Four months later, the tires are showing the wires. They are literally bald and please look at the photos. I cannot believe they will sell a car that has the minimum required thread on the vehicle. Spoke with director manager, he... read more

Ahsan I 

on BBB

4 months ago

Dishonest staff, probably staff doing what management instructs them to do. 1: sold me a car on lease (having a lot of issues) never buy their loaner vehicle on lease. 2: gave car for service, got charged for stiff but they never performed it on car, Tire rotation Wheel balance Remove rim scrapes. Not to mention even after having tire n wheel protection plan. I still had to pay 200$ on top of plan to do the service. 

Ellen E 

on BBB

5 months ago

During my recall at New Country Mini, Hartford, I had a great experience in getting a loaner and working with the staff. However, during the inspection, I was told that an engine mount was broken, and another was on it's way out. They quoted $2,500 worth of repairs. I then went to a trusted mechanic who reviewed both the video they sent and also inspected my car and showed me the areas in question. One mount was showing some wear, and while the second one had a bit more wear, there was no need to replace it at this time... i... read more

Michael H 

on BBB

6 months ago

Terrible Experience at New Country ****** of Westport I took my car to New Country ****** of Westport for a 110,000-mile service, which included an oil change and coolant system maintenance for around $400. When I picked up the car, I was told the timing cover needed to be resealed, but it wasn’t urgent. I left feeling confident my car was in good shape for a 150-mile trip to the Poconos the next day. Before heading home, I stopped to see a client 10–15 miles from the dealership. After my meeting, I decided to pop the hood—j... read more

Jessica W 

on BBB

7 months ago

New Country ***** of Great Neck, Salesperson Kenny X* and Business Manager Michael A****** Three days ago I bought the 2025 ******, with a Window Sticker of $52,194. The total finance amount should be $54,691. Loan Manager Michael A deliberately added $20,000 for a warranty service I didn't need. He never explained this to me. The next day was Sunday, and when I went back on Monday to discuss it, he actually told the salesperson Kenny that I was fully aware. I placed my trust in you, and you played with the customer by addin... read more

Phyllis T 

on BBB

9 months ago

I was displeased with the service due to someone in service center took my tow Hook and covering on the back of my care. They stated they didn't have it but when the car was dropped off it was on there. We had to get the car towed for which he used a dolly and there was no need for him to use a tow hook. Someone definitely has it at the dealership, it just don't disappear. I will never take my vehicle there for anything. Then tried to tell me I needed a new engine and my car drives, smh. Bunch of thief's. 

Renee W 

on BBB

10 months ago

Dear Customer Review I am writing to express my extreme dissatisfaction with the service my husband and I received at Arlington EuroMotors in Bethesda, MD. We specifically requested to speak with a manager regarding issues with our Metric Cargo Van, which has broken down four times. Instead, we were directed to a junior salesman with only six months of experience, and no manager addressed our concerns. Furthermore, I had an extremely demeaning conversation with Mr. D*****, who spoke to me in a condescending manner, as though... read more