NEMS Community Benefit Services

Pretreece Kimuyu 

on Google

5 months ago

Reception staff, very rude. In fact hung up the phone on me and when coming into the surgery the following week, was rude again, refusing to give her name and also discussing and ranting about other patients as I stood in the queue, waiting to check in. Six months of migraines and vertigo and trying to be referred to ENT multiple visits to a&e- I honestly feel like it was a shambles but hey, I’ve been referred now after waiting months and 2 failed attempts it is what it is. If you could listen to the phone calls of me, cryin... read more

Anonymous 

on Google

5 months ago

Reception staff, very rude. In fact hung up the phone on me and when coming into the surgery the following week, was rude again, refusing to give her name and also discussing and ranting about other patients as I stood in the queue, waiting to check in. Six months of migraines and vertigo and trying to be referred to ENT multiple visits to a&e- I honestly feel like it was a shambles but hey, I’ve been referred now after waiting months and 2 failed attempts it is what it is. If you could listen to the phone calls of me, cryin... read more

CJ 

on Google

6 months ago

Couldn’t care less. 

Ste White 

on Google

7 months ago

After calling 111 we were sent here with our infant. A little waiting time, but it's understandable. Staff were lovely, caring, and very professional. The GP that saw us was amazing, understanding, and really listened to us. We left very happy and much calmer than we entered. Without this service I'm not sure what our options would have been for a non emergency prescription - thank you for providing it! 

R L 

on Google

10 months ago

Not overall impressed with the service incredibly long wait times for a call back for a very young child called 111 at 11.10pm was told to wait for a call back from nems within the hour, phone call never came until after 5am! I get the service is busy but still don’t feel they are good waiting times. The whole NHS system is just sadly not functioning properly and as a result people are not always receiving the service/treatment they should. It’s a shame.