Neal Harris Service Experts

Danielle M 

on BBB

4 years ago

I moved into a new home that had an HVAC installed by TML. I smelled ash from the first day we moved in. I called TML to come assess the situation and the repair man spent 15 min in my house and told me nothing was wrong and billed me $86. A few days later I took my cell phone flash light and simply looked behind the HVAC system and found a coal shoot door that has not been sealed when they installed the system. It was creating a backdraft that smelled like ash every time the system turned on. So I borrowed a dry vac from a ... read more

Kristi P 

on BBB

4 years ago

My dad is a veteran and paid in full up front. The company made promises about the new system and it is not what they promised it would be. They have been out several times and it is still not functioning the way they said it would. This is the San Antonio location. 

Karl P 

on BBB

4 years ago

Tech, Rick, is OUTSTANDING. the office is good to work with. One negative is that the company does not allow a veteran discount. 

John M 

on BBB

4 years ago

The work that the company performs is fine. However, if you have a billing dispute don't expect to speak with anyone that will be able to resolve the issue. I was told multiple times that my account was cleared only to have additional invoices appear until finally the issue was turned over to the collections agency. In speaking with the customer service agent, I have been told repeatedly that someone would give me a callback. No one ever has called me back. After four months, I'm still waiting for this issue to be resolved. 

Linda K 

on BBB

4 years ago

We have a service contract and have been happy with their work. However, we told them that last year we had a leak in the air conditioner so when the service tech came out, so did a salesperson. We were told that we had so little freon left that it did not register. There was also a short in the air conditioner wiring which was fixed. Before they left, our furnace was not putting out heat and we had to tell them 3 times before they checked it and got it working. We were also told that our furnace was 22 years old so they wan... read more

Barbara H 

on BBB

4 years ago

The twice-a-year service is a real value for the money and reduces the chance of some unpleasant surprises. My home is 67 years old so installation of a unit in the crawl space under the house was a real challenge. Because of this, for the past 9 years I have requested the same technician to do the semi-annual check-up. I can't tell you how pleased I have been that the same technician has done the work. In this day and age, people change job frequently and I find it remarkable (and reassuring) same knowledgeable person, fami... read more

Leslie L 

on BBB

4 years ago

Good efficient job especially during covid-19 pandemic .Install of a water heater was relatively quick and clean up was great 

Melody S 

on BBB

4 years ago

Excellent service and outstanding work! Andrew **** and his team of experts did an amazing job with the difficult task of removing the old unit from a crawl space under my home and installing the new system. Unforeseen obstacles were encountered in my older home, and the issues were addressed quickly and with utmost courtesy. I am very pleased that I choose Neal Harris! 

Sean W 

on BBB

4 years ago

Once again, the company has outdone itself! We had the pleasure of Ron visiting us again for routine maintenance, and we look forward to Freschi taking care of our units as long as we live in their service are.