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Neal Harris Service Experts
- Heating & Air Conditioning/HVAC
- Overland Park, KS
About this business
Neal Harris Service Experts provides heating, air conditioning, air quality, and plumbing installation, service, and maintenance to the Kansas City area.
Location details
9040 Cody St, Overland Park, KS, 66214, United States
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Based on my recent experiences with Church Services, Inc. I consider that this company lacks professionalism, respect, and dedication to its customers. On June 25, 2021 I was scheduled with Church Services for an electrical service appointment between 2 and 4:00 P.M. ; the electrician didn't show up and I was later told that they could not comply with the appointment because they didn't have anyone available for the service at that moment. On a second attempt with Church Services, I made an appointment with them for Thursday... read more
Business response:
We sincerely apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
We have used **** ****** Service Experts for almost 10 years to clean and service our heat/ac units. We bought a new ac unit and had them install it, all were paid for right away. We pay a fee for them to service our equipment yearly. They send a request to continue service and an advance bill for it together every time. The last two service techs were less than satisfactory, had to repeatedly call in to ask how to do certain things. They still owed us one visit from the last agreement that I had postponed (Covid, didn't wan... read more
Business response:
We strive for 100% satisfaction, and we regret to find out that this was not the case. We've logged your complaint and forwarded it to the Management Team for escalation and resolution.
I was given an incorrect assessment for the replacement of an evaporator coil that would have cost me over $2000. I was told the freon had leaked from the unit due to the "faulty" evaporator coil. Neither one of the assessments was correct. The unit was checked by another company. Everything was fine. The company showed little regard and consideration for the fact that I had been a customer for over 12 years. The company promised an internal investigation and indicated that I would be contacted back. No contact yet. I also r... read more
Business response:
We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
Dependable, courteous service. Helpful with any questions I may have.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
4.5 out of 5???? Don't waste your time! They just want to sell you a new one. And from the reviews of it I wouldn't even buy new from them anyways. Well I was pleased they were able to come out the same day I guess that's where the 1 star would fit in. First of all I was told I could sign up for the advantage program and only be charged $1 per month for the first year for service calls. As soon as they arrived they told it would be a $66 charge and they were aware of the miscommunication because it happens all the time, real... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
I've been a customer for over 25 years. In the past 8 years horrible customer service and professionalism. Numerous times call last minute and cancel, lack of communication, management promises next time will be better and fails. No respect for customer's time or appreciation for their business.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
System only a year old! Reported power surges right after installation. Their service tech and electrician came out and said nothing was wrong and it had nothing to do with the install. Mind you, this did not start until the days following install. I have lived in this house 10 years. Ff to a month ago when water started dripping from my ceiling due to incorrect installation of the unit and drain pain. However, the tech that came out said it was the filter being too dirty and he took it out and said he would bring another on... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
My sales person Mike H**** and the installation crew, Geoff & Matt were fantastic. Fast, courteous and professional. I would recommend Bryant to anyone !
Business response:
We appreciate your business and thank you for this great review!
This company is not a co. You want to do business with. To start with they said they couldn't get the upgraded unit. I don't know if that is true or not, so I went ahead and purchased a unit and they said it couldn't be installed till 6/23/21. That day came and went on ac when I finally call they said "oh I meant tomorrow.??? We rescheduled for the next day and they didn't make it that date either. They called and asked if I was ready and said yes. 4hours later no call no work crew nothing. Then they claimed I had covid (whi... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Frequently asked questions about Neal Harris Service Experts
How is Neal Harris Service Experts rated?
Neal Harris Service Experts has a 4.4 star rating with 3,112 reviews.
When is Neal Harris Service Experts open?
Neal Harris Service Experts is open now. It is open 24/7.
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