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Neal Harris Service Experts
- Heating & Air Conditioning/HVAC
- Overland Park, KS
About this business
Neal Harris Service Experts provides heating, air conditioning, air quality, and plumbing installation, service, and maintenance to the Kansas City area.
Location details
9040 Cody St, Overland Park, KS, 66214, United States
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My dad signed up for a new AC and the advantage program in Dec 2019. He passed away in July 2020. Before his passing, he called numerous times as he was never billed and also did not receive any service. They just kept telling him to wait. After he passed and I called to figure out what needed to be done, I was told the only way out was to pay the entire amount (about 15k) or upon sale of the house, transfer it to the buyer. I did finally receive the first bill in Feb 2021 and was contacted for service which I have not agree... read more
Business response:
We understand how frustrating HVAC expenses can be and apologize if we did not do a better job of explaining our prices. While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on new equipment for one low monthly payment.
Puspa serviced and cleaned ac. Excellent job!!! He explained everything
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!
I did business with the Westminster, CO, office, & found everyone to be very helpful, professional, & knowledgeable. My A/C unit was the original 1993 unit that was installed when my house was built, & the furnace was 2010. I had been expecting the replacement of both of them & decided to have it done at the same time with matching Lennox brands. The sales person was very conscientious & provided me with a portable A/C unit, for which I was very grateful in this hot Colorado summer! This was my first big-ticket project by my... read more
Business response:
We appreciate your business and are pleased to hear that our team was able to provide you with the top notch service that you needed.
On July 5, I called Admiral for emergency plumbing services. ___, the technician came to my house on July 6. He unclogged a blockage, installed a toilet and performed a camera inspection of my plumbing lines. On July 17 another back up occurred. I called and was "told" a technician could come between 2-4. At 4, when no one showed up, I called to inquire when the technician would arrive. The OM asked who I spoke to. I indicated I did not know to which she responded that I was not on the schedule but she could send someone the... read more
Business response:
We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
This company is a complete ripoff. DO NOT fall for their Advantage Program. I called them when my A/C unit broke and when the technician showed up he told me that I needed a whole new unit. Within an hour their was a salesman at my door telling me about their advantage program. This guy sat at my dinning room table and lied right to my face, and my wife, telling us how great the Advantage Program was. He explained the benefits of the program but did not mention the buyout after 7 years, which is exactly 53% of the original c... read more
Business response:
We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at ***************@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.
Recently my A/C stopped working. I called Air Engineers and got an immediate emergency service appointment to check the issue, which in itself is remarkable, since A/C repair is in VERY high demand in July in Florida. After calling Air Engineers, "Fletch" (service tech #520) phoned me, said he'd be by in 20 minutes, and exactly 20 minutes later, he pulled up to my house. Fletch quickly and accurately diagnosed, and repaired the issue, and my A/C was back up and running the same day. I've used Air Engineers for my central A/C... read more
Business response:
We are happy to hear that Flectch was able to take care of your problem in a timely and professional manner.
Technician Catlin was very knowledgeable about installation; fast friendly service. Very professional. Replaced toilet, vanity, and sink at reasonable labor cost; I will be hiring them again for additional projects.
Business response:
Thank you for taking the time to mention your satisfaction with our services!
I have used Boehmers Service Experts Heating and Air Conditioning since 2007. I have their yearly tune-up service and find the bookings easy. With one exception their technicians have been excellent. They are polite, efficient and respectful. Last year they installed a new furnace at the end of winter. The old furnace had to be turned off immediately and they installed a new one within two days. I would highly recommend their services.
Business response:
We have truly appreciated your business over the years and thank you for this lovely recommendation!
Making a long story short. I have had service with Service Experts for a little over a year now. I am currently still paying on my unit. I have had to have 2 tech come out within my year warranty. Now its just a little over my year warranty and I am having blower motor issues. I have health issues that require me to have proper A/C and Heating. I just recently called because I came home and my home was hot once again. They sent a tech out within a couple of ours. The tech Marvin was very rude, said that my blower fan was fai... read more
Business response:
We strive for 100% satisfaction, and we regret to find out that this was not the case. We've logged your complaint and forwarded it to the Management Team for escalation and resolution.
Frequently asked questions about Neal Harris Service Experts
How is Neal Harris Service Experts rated?
Neal Harris Service Experts has a 4.4 star rating with 3,112 reviews.
When is Neal Harris Service Experts open?
Neal Harris Service Experts is open now. It is open 24/7.
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