Neal Harris Service Experts

Christudass D 

on BBB

3 years ago

One year since I posted this and no resolution yet. Yes, CV-19 played a part but I had 3 appointments in the last 2 weeks and either they reschedule or no one show up after investing 20K on the new AC. One guy showed up yesterday and mentioned he does not qualify to fix the issue and also mentioned the maintenance guys are not supposed to open the unit and remove the wiring which really is the root cause for all these. This is one of the worst company I have worked with. Sales pitch was great but they have never kept any ser... read more

Cynthia K 

on BBB

3 years ago

The technician was very knowledgeable and courteous. He was a little bit late getting here, but his previous customer had a power outage. I really expected him to call and cancel since our unit is outside and it was storming and pouring rain, but he came. 

Jean R 

on BBB

3 years ago

Absolutely the very best service we've had for a very long time. These folks are wonderful to deal with, fast, efficient, and arrive when they say they will. 

William G 

on BBB

3 years ago

My salesman David P. was outstanding! He made the sales and installation process smooth and seamless. At every stage, he went beyond the call of duty to ensure I received great service. As well, my technician Justin was knowledgeable, courteous, professional and technically competent. He was a pleasure to engage. Many thanks to both for a great customer experience and quality HVAC system. After the initial installation, I received a follow-up system review from a tech named Scott. He was OUTSTANDING! He was knowledgeable, in... read more

Todd N 

on BBB

3 years ago

They showed up and within 10 minutes told me my air conditioner was shot (11 years old) because of a faulty compressor. Lucky for me they had a salesman at my door within 10 minutes with brochures and a ton of sales tactics to sign me on to a pricey new system paid off in installments basically for the rest of my natural born life. I thought it all very shady so I called a local high wood contractor and he couldn't be nicer and more truthful. I did NOT have a broken compressor. Just low coolant. For $200 I have a unit that h... read more

Janice W 

on BBB

3 years ago

My elderly mother had her original unit replaced by Orangutan 7 years ago. She has religiously had it serviced every 6 months since. One year ago during an inspection, they told her she need more coolant. They charged her for more coolant than would even fit in her unit. After going to their management, they did reluctantly give part of my moms money back. Last week, her unit totally went out. She called them (against my advise). They told her she needed to replace her 7 year old Trane Unit. They told her "this is how long t... read more

Evelyn C 

on BBB

3 years ago

Trevor , came out to do a summer start up on my 4 Ton Trane SR-17 18 Seer Conditioner. Trevor, the repair man, told me I needed a new coil for my air conditioner. He said it was leaking and the fumes were coming into my house. He gave me an estimate of $3,300. I told him I could not afford that and that was an exorbitant amount, He called a Mikey, in the office, and put him on speaker phone so I could hear him. I told him to sharpen his pencil. He gave me a quote of $2,175. I said it was still too much. He calculated and tol... read more

Mark M 

on BBB

3 years ago

This is concerning the Ridgeland, MS branch. Very disappointing. They told us we were getting a payment program when we bought our new unit. However it was actually a lease. in other words we did not own it. The worst part was they have a service that handles the financing and they are the absolute worst. We finally got sick of it and paid it off. But we are still getting bills. Ridiculous!!. Do not purchase from Comfortech. 

Shannon A 

on BBB

3 years ago

Called them to come out to determine if a leak in my dropped ceiling was from the roof or an AC overflow. They told me where the leak started, and then proceeded to tell me about all the damaged AC duct work. They work correct, and I knew I needed to have it replaced. They wrote a $19000.00 estimate, which I jumped through hoops to have approved (Corporate Business). They then said, if you let us work this weekend June 5 & 6, we'll knock off $500. Deal! During their "inspection" they managed to move enough ducts that it cut ... read more