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Nationwide Insurance - Walker Insurance Group Inc

3.0

About this business

Location details

1200 W Vernon Ave, Kinston, NC, 28501, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
3.0261 reviews
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valarie l.'s profile image
valarie l. 
8 years ago

totaled my car took over a week to hear anything back and that I had to start complaining loudly. then they have the GALL to tell me my car is only worth a small amount , they price compared. funny the cars that they compared mine to had at least 30.000. more miles and no turbo engine. I have GAP insurance with them and they say it has a cap???!!! when I got the gap insurance I was told if anything happened it would cover the difference between the value and the amount still owed. I hoped to never use it but alas here I am, ... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns. 

Billy S.'s profile image
Billy S. 
8 years ago

It appears I am going to get rid of NATIONWIDE after being with ALLIED since 1998. When Nationwide removed Allied from their company and dissolved it completely leaving only the parent company Nationwide to take all control my problems began. I have been on the phone 2 to 3 or more times a month keeping Nationwide in check. I have homeowners and auto bundle plus I am on another policy for another vehicle with my daughter to help her out due to financing. I have had to constantly call to get them to leave my multi policy disc... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns. 

Ron C.'s profile image
Ron C. 
8 years ago

An Angel that helped me resolve an Injury Claim Settlement. That is how I would describe Amanda. She is one outstanding lady that went above and beyond the call of duty. Nationwide owes Amanda and a raise should be forth coming!! Without question, I would highly recommend Nationwide for all your insurance needs. My hat is off to Amanda H****!! 

Kira M.'s profile image
Kira M. 
8 years ago

After detailed discussion with the company prior to buying a house, a policy was set that both aligned with my needs and what was required in order to obtain my mortgage. This was done several weeks prior to closing on the house. After closing and entering escrow with Nationwide insurance, an "inspector" was sent to my house. I got an email this evening, October 6, after closing on my house September 15, noting that the company was only willing to cover my home for over $100,000 less that was previously agreed to. I was info... read more

Nicole K.'s profile image
Nicole K. 
8 years ago

I have been with Nationwide for over 11yrs but recently canceled. I have a child that just got his license and nationwide decides to add him to my insurance without contacting me first. I look at my bill and see it went from $170 to ****near $400. I called my agency to see what's going on and they tell me that the underwriters added him because he got his license and it's too late for me to cancel my payment that is scheduled to be automatically deducted from my account the following business day. How do you just add someone... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau Website. Nationwide has the appropriate parties involved to address your concerns. 

Michael H's profile image
Michael H 
8 years ago

DON'T EVER GET AN AUTO LOAN WITH NATIONWIDE BANK! 1) They are the only bank I ever had to sign a POWER OF ATTORNEY (Especially after they already gave me the loan, They Jack up the interest rate if you don't sign) 2) A balance transfer check had been paid towards my loan which never posted (but had cleared issuing bank). I messaged them asking why the payment never posted. They never responded until it finally posted a week later, but the reply was a bunch of gibberish. 3) I then checked the PAYOFF amount and did a EFT to fi... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns. 

Emmanuel K.'s profile image
Emmanuel K. 
8 years ago

I'm currently having an horrible experience with Nation wide insurance. I got into an accident about 4 weeks ago and still haven't had an ajuster look at my car and I make a final decision on whether it will be a total lost or fix it. They first ask me to take it to one of they body to do an estimate. I drove my car to the body shop, after the estimate was done, the body shop was waiting on nation to wide to find out what the next step will be. Nationwide never respond back to them so after a week of waiting around I went on... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns. 

Shari G.'s profile image
Shari G. 
8 years ago

We have had Home owners insurance with a company called Allied for over 30 years including through three separate forest fires in Colorado. In that time we've had no claims and always paid on time. At some point last year, Nationwide took over Allied. Apparently someone drove by our house and took pictures of our house and surrounding area. Within the year Nationwide cancelled our house insurance based on their claim that we have trees 100 feet from our house. 100 feet! It is impossible to not have a tree 100 feet from your ... read more

Business response:

“Thank you for reaching out to us to advise of your concerns. We have provided you with specific contact information to further assist with this matter. 

Edgardo I.'s profile image
Edgardo I. 
8 years ago

I applied for pet insurance with this company. Since I informed the carrier that my 10 week poppy was taking antibiotic due to a minor infection, nothing major, I received an email that since that was a pre existing condition it will be excluded from coverage. I don't think it makes any sense. I emailed back to customer service complaining their decision. Nobody called me back, I "called them" and was told that it'll take the carrier 30 days to review their decision. No sense at all. Customer service didn't care about me as ... read more

Business response:

We have received notification of your consumer review on the Better Business Bureau website. Nationwide has the appropriate parties involved to address your concerns. 

Frequently asked questions about Nationwide Insurance - Walker Insurance Group Inc

How is Nationwide Insurance - Walker Insurance Group Inc rated?

Nationwide Insurance - Walker Insurance Group Inc has a 3 star rating with 261 reviews. 

When is Nationwide Insurance - Walker Insurance Group Inc open?

Nationwide Insurance - Walker Insurance Group Inc is closed now. It will open tomorrow at 8:30 a.m. 

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