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Mutual of Omaha Mortgage
- Mortgage Lenders
- Irvine, CA
About this business
Location details
6430 Oak Canyon #100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I refinanced my home to pull equity out as it was needed to make changes to my home. My wife had become handicapped and I had to add stair chairs and other equipment that she now required. My overall experience with Mutual of Omaha was terrible. Several mistakes were made on my original application by my loan officer ******************** These mistakes carried all the way through underwriting and some were never corrected and showed up in my closing documents. A terrible waste of time that I was told that the errors were cor... read more
Business response:
Your initial Loan Estimate disclosed your initial rate and clearly and stated that the rate was not locked. A rate lock does not automatically occur when a credit card is charged for an appraisal, as suggested in your complaint. MMI did not uncover any evidence that your loan officer ever suggested that a rate lock would occur in this manner. The rate lock process begins when the borrower speaks to a loan officer and informs him or her of his intent to lock in a particular rate. The decision is then formalized through the is... read more
I refinanced my home to pull equity out as it was needed to make changes to my home. My wife had become handicapped and I had to add stair chairs and other equipment that she now required. My overall experience with Mutual of Omaha was terrible. Several mistakes were made on my original application by my loan officer ******************** These mistakes carried all the way through underwriting and some were never corrected and showed up in my closing documents. A terrible waste of time that I was told that the errors were cor... read more
Business response:
Your initial Loan Estimate disclosed your initial rate and clearly and stated that the rate was not locked. A rate lock does not automatically occur when a credit card is charged for an appraisal, as suggested in your complaint. MMI did not uncover any evidence that your loan officer ever suggested that a rate lock would occur in this manner. The rate lock process begins when the borrower speaks to a loan officer and informs him or her of his intent to lock in a particular rate. The decision is then formalized through the is... read more
I refinanced my home to pull equity out as it was needed to make changes to my home. My wife had become handicapped and I had to add stair chairs and other equipment that she now required. My overall experience with Mutual of Omaha was terrible. Several mistakes were made on my original application by my loan officer ******************** These mistakes carried all the way through underwriting and some were never corrected and showed up in my closing documents. A terrible waste of time that I was told that the errors were cor... read more
Business response:
Your initial Loan Estimate disclosed your initial rate and clearly and stated that the rate was not locked. A rate lock does not automatically occur when a credit card is charged for an appraisal, as suggested in your complaint. MMI did not uncover any evidence that your loan officer ever suggested that a rate lock would occur in this manner. The rate lock process begins when the borrower speaks to a loan officer and informs him or her of his intent to lock in a particular rate. The decision is then formalized through the is... read more
I have a reverse mortgage with Mutual of Omaha. My home is only 720 square feet but Mutual of Omaha charged me $800 for an appraisal of my property. I asked two Mutual of Omaha employees to appeal the fee but the fee remained at $800. In my opinion, someone higher ** in that organization has forgotten that reverse mortgages are meant to help the elderly. In my opinion, the reverse mortgage industry charges an obscene amount of money for closing. My home is only worth $274,000 but my closing costs were about $14,000. Because ... read more
Business response:
Mutual of Omaha Mortgage ("MMI") is sorry to learn of your frustration regarding your reverse mortgage experience. Our review of your file did not uncover evidence of any unreasonable fees charged in connection with your loan. Appraisals are ordered through third-party appraisal management companies, who are responsible for selecting the appraisal for a home. The amount charged for your appraisal was not unreasonable or inflated as alleged in your review. Ordering through a third-party appraisal management company ensures co... read more
I have a reverse mortgage with Mutual of Omaha. My home is only 720 square feet but Mutual of Omaha charged me $800 for an appraisal of my property. I asked two Mutual of Omaha employees to appeal the fee but the fee remained at $800. In my opinion, someone higher ** in that organization has forgotten that reverse mortgages are meant to help the elderly. In my opinion, the reverse mortgage industry charges an obscene amount of money for closing. My home is only worth $274,000 but my closing costs were about $14,000. Because ... read more
Business response:
Mutual of Omaha Mortgage ("MMI") is sorry to learn of your frustration regarding your reverse mortgage experience. Our review of your file did not uncover evidence of any unreasonable fees charged in connection with your loan. Appraisals are ordered through third-party appraisal management companies, who are responsible for selecting the appraisal for a home. The amount charged for your appraisal was not unreasonable or inflated as alleged in your review. Ordering through a third-party appraisal management company ensures co... read more
I have a reverse mortgage with Mutual of Omaha. My home is only 720 square feet but Mutual of Omaha charged me $800 for an appraisal of my property. I asked two Mutual of Omaha employees to appeal the fee but the fee remained at $800. In my opinion, someone higher ** in that organization has forgotten that reverse mortgages are meant to help the elderly. In my opinion, the reverse mortgage industry charges an obscene amount of money for closing. My home is only worth $274,000 but my closing costs were about $14,000. Because ... read more
Business response:
Mutual of Omaha Mortgage ("MMI") is sorry to learn of your frustration regarding your reverse mortgage experience. Our review of your file did not uncover evidence of any unreasonable fees charged in connection with your loan. Appraisals are ordered through third-party appraisal management companies, who are responsible for selecting the appraisal for a home. The amount charged for your appraisal was not unreasonable or inflated as alleged in your review. Ordering through a third-party appraisal management company ensures co... read more
worst experience ever, if you are looking to refinance or purchase a home don't look at this company. they don't know what they are doing, will not keep you updated will not be professional. don't waste your time, they will ask you for the same document ten times and still will not close as they promise. very disappointing.
Business response:
Mutual of Omaha Mortgage ("MMI") contact the business line once it received your review and learned that your loan officer was working diligently to close your loan. According to our files, your loan successfully funded on August 29, 2022. It does not appear that any of the loan file request were duplicative. They were all necessary in order to successfully close your loan in accordance with state, federal, and program requirements. Your loan officer left the company during your loan transaction and your file had to be taken... read more
worst experience ever, if you are looking to refinance or purchase a home don't look at this company. they don't know what they are doing, will not keep you updated will not be professional. don't waste your time, they will ask you for the same document ten times and still will not close as they promise. very disappointing.
Business response:
Mutual of Omaha Mortgage ("MMI") contact the business line once it received your review and learned that your loan officer was working diligently to close your loan. According to our files, your loan successfully funded on August 29, 2022. It does not appear that any of the loan file request were duplicative. They were all necessary in order to successfully close your loan in accordance with state, federal, and program requirements. Your loan officer left the company during your loan transaction and your file had to be taken... read more
Mutual of Omaha was my lender for my recent Reverse Mortgage transaction. Everything was done in a timely manner. I do recommend working directly with a Loan Officer in person versus over the phone, but your area may be out of the way where you cannot do that. The fact that they are also servicing my Reverse Mortgage makes me feel content. As a borrower, you will always be asked for more paperwork, it's just a part of life so just expect it. Thank you for such great service on my loan.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 1,133 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open at 8:00 a.m.
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