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Mutual of Omaha Mortgage
- Mortgage Lenders
- Irvine, CA
About this business
Location details
6430 Oak Canyon #100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very very poor excuse of a company! I would never recommend them to anyone. And ************************* is very unprofessional and probably the worst loan officer i have ever delt with.
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") is sorry to learn of your frustration with your loan experience. We investigated the matter and did not uncover evidence that he acted in an unprofessional manner during the loan process. It appears that he worked diligently to help you find a loan, but could not qualify you for your desired product due to program requirements. We appreciate your feedback and hope that this response resolves your complaint to your satisfaction.
Very very poor excuse of a company! I would never recommend them to anyone. And ************************* is very unprofessional and probably the worst loan officer i have ever delt with.
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") is sorry to learn of your frustration with your loan experience. We investigated the matter and did not uncover evidence that he acted in an unprofessional manner during the loan process. It appears that he worked diligently to help you find a loan, but could not qualify you for your desired product due to program requirements. We appreciate your feedback and hope that this response resolves your complaint to your satisfaction.
Very very poor excuse of a company! I would never recommend them to anyone. And ************************* is very unprofessional and probably the worst loan officer i have ever delt with.
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") is sorry to learn of your frustration with your loan experience. We investigated the matter and did not uncover evidence that he acted in an unprofessional manner during the loan process. It appears that he worked diligently to help you find a loan, but could not qualify you for your desired product due to program requirements. We appreciate your feedback and hope that this response resolves your complaint to your satisfaction.
I have held my tongue for now 7 months since I did my refinance with Mutual of Omaha Mortgage. I was working with *****------- through my process and at times my calls were not returned and at the closing of my refinance my creditors were to be paid directly and instead they sent me checks in the mail to pay them myself and by the time I got them all satisfied I also owed additional money for interest which came out of my pocket. I called and I was ignored I sent text I was ignored. I was so upset by this treatment but I pai... read more
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") received your complaint and completed its investigation. Your loan officer explained that the checks would be mailed to you for submission to your creditors and you signed a disclosure on which you provided your address as the mailing address for the checks. It appears that some of your creditors did not cash the checks in a timely manner, which resulted in some delays and caused the issues referenced in your complaint. When MMI learned of your frustration with the check situation, it i... read more
I have held my tongue for now 7 months since I did my refinance with Mutual of Omaha Mortgage. I was working with *****------- through my process and at times my calls were not returned and at the closing of my refinance my creditors were to be paid directly and instead they sent me checks in the mail to pay them myself and by the time I got them all satisfied I also owed additional money for interest which came out of my pocket. I called and I was ignored I sent text I was ignored. I was so upset by this treatment but I pai... read more
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") received your complaint and completed its investigation. Your loan officer explained that the checks would be mailed to you for submission to your creditors and you signed a disclosure on which you provided your address as the mailing address for the checks. It appears that some of your creditors did not cash the checks in a timely manner, which resulted in some delays and caused the issues referenced in your complaint. When MMI learned of your frustration with the check situation, it i... read more
I have held my tongue for now 7 months since I did my refinance with Mutual of Omaha Mortgage. I was working with *****------- through my process and at times my calls were not returned and at the closing of my refinance my creditors were to be paid directly and instead they sent me checks in the mail to pay them myself and by the time I got them all satisfied I also owed additional money for interest which came out of my pocket. I called and I was ignored I sent text I was ignored. I was so upset by this treatment but I pai... read more
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") received your complaint and completed its investigation. Your loan officer explained that the checks would be mailed to you for submission to your creditors and you signed a disclosure on which you provided your address as the mailing address for the checks. It appears that some of your creditors did not cash the checks in a timely manner, which resulted in some delays and caused the issues referenced in your complaint. When MMI learned of your frustration with the check situation, it i... read more
Applied for a home loan with Mutual of Omaha Mortgage. They did a hard check on my credit rather than a soft check which was asked, then denied me without any notification because I didn't have enough time with my current company. Was eagerly waiting to hear back from them only to have to reach out to them to find this out. No where was this mentioned in the process of applying for them. Do yourself a favor and take your business elsewhere
Business response:
Mutual of Omaha Mortgage, Inc. (MMI) received your complaint and completed its investigation. As part of the online application process, you provided credit authorization on March 9, 2023. The credit pull was required to determine your qualifications for your desired loan product. The credit authorization was appropriately documented in MMIs loan origination software. Your loan officer reached out to you within 24 hours to follow up on your application. MMIs investigation finds that the correct underwriting decision was made... read more
Applied for a home loan with Mutual of Omaha Mortgage. They did a hard check on my credit rather than a soft check which was asked, then denied me without any notification because I didn't have enough time with my current company. Was eagerly waiting to hear back from them only to have to reach out to them to find this out. No where was this mentioned in the process of applying for them. Do yourself a favor and take your business elsewhere
Business response:
Mutual of Omaha Mortgage, Inc. (MMI) received your complaint and completed its investigation. As part of the online application process, you provided credit authorization on March 9, 2023. The credit pull was required to determine your qualifications for your desired loan product. The credit authorization was appropriately documented in MMIs loan origination software. Your loan officer reached out to you within 24 hours to follow up on your application. MMIs investigation finds that the correct underwriting decision was made... read more
Applied for a home loan with Mutual of Omaha Mortgage. They did a hard check on my credit rather than a soft check which was asked, then denied me without any notification because I didn't have enough time with my current company. Was eagerly waiting to hear back from them only to have to reach out to them to find this out. No where was this mentioned in the process of applying for them. Do yourself a favor and take your business elsewhere
Business response:
Mutual of Omaha Mortgage, Inc. (MMI) received your complaint and completed its investigation. As part of the online application process, you provided credit authorization on March 9, 2023. The credit pull was required to determine your qualifications for your desired loan product. The credit authorization was appropriately documented in MMIs loan origination software. Your loan officer reached out to you within 24 hours to follow up on your application. MMIs investigation finds that the correct underwriting decision was made... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 1,133 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is open now. It will close at 6:00 p.m.
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