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Mutual of Omaha Mortgage
- Mortgage Lenders
- Irvine, CA
About this business
Location details
6430 Oak Canyon #100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Frustrating! Trying to do a reverse mortgage. Was told ***** days. Went thru all the steps. But kept being told 1 more thing. We are at the finish line. 6 months later we were told everything approved except insurance. Wanted us to get more. We are maxed with insurance on our home. So to the reverse mtg. Was declined. Trying to get answers was days. Call & call but couldn't get anyone. Just leave msgs. Eventually would get a call. Incompetent. And of course its fha/hud causing the problem. I contacted fha/hud. Told them they... read more
Business response:
MMI received your complaint and competed its review. Unfortunately, the insurance provided for your manufactured home wasn't sufficient due to the age of the property. The loan officer tried to find an insurance company that would insure the property but was unsuccessful. Around the time of your review, the loan officer was able to successfully locate a company that could provide the necessary insurance. The file was reactivated and it appears that you loan is now in clear to close status. We are sorry to learn of your frust... read more
Frustrating! Trying to do a reverse mortgage. Was told ***** days. Went thru all the steps. But kept being told 1 more thing. We are at the finish line. 6 months later we were told everything approved except insurance. Wanted us to get more. We are maxed with insurance on our home. So to the reverse mtg. Was declined. Trying to get answers was days. Call & call but couldn't get anyone. Just leave msgs. Eventually would get a call. Incompetent. And of course its fha/hud causing the problem. I contacted fha/hud. Told them they... read more
Business response:
MMI received your complaint and competed its review. Unfortunately, the insurance provided for your manufactured home wasn't sufficient due to the age of the property. The loan officer tried to find an insurance company that would insure the property but was unsuccessful. Around the time of your review, the loan officer was able to successfully locate a company that could provide the necessary insurance. The file was reactivated and it appears that you loan is now in clear to close status. We are sorry to learn of your frust... read more
Frustrating! Trying to do a reverse mortgage. Was told ***** days. Went thru all the steps. But kept being told 1 more thing. We are at the finish line. 6 months later we were told everything approved except insurance. Wanted us to get more. We are maxed with insurance on our home. So to the reverse mtg. Was declined. Trying to get answers was days. Call & call but couldn't get anyone. Just leave msgs. Eventually would get a call. Incompetent. And of course its fha/hud causing the problem. I contacted fha/hud. Told them they... read more
Business response:
MMI received your complaint and competed its review. Unfortunately, the insurance provided for your manufactured home wasn't sufficient due to the age of the property. The loan officer tried to find an insurance company that would insure the property but was unsuccessful. Around the time of your review, the loan officer was able to successfully locate a company that could provide the necessary insurance. The file was reactivated and it appears that you loan is now in clear to close status. We are sorry to learn of your frust... read more
We contacted Mutual of Omaha to find out about pre-qualification for a mortgage and were put in contact with *******************************, a loan originator. ******* seemed helpful and said that he would get back to us within 24hrs to update about our pre-qualification. After no word for a few days we email & called Tristans line only to be forwarded to his voicemail. Its now been almost 2 weeks and still no response from *******. Not only is this very unprofessional, we are also now concerned that we shared our personal ... read more
Business response:
Mutual of Omaha Mortgage, Inc. is sorry to learn of your frustration with the loan process. A review of your complaint indicates that your loan officer suggested that you apply through our application and that the application was officially submitted. MMI keeps all borrower information in a secure location and complies with all state and federal privacy laws. There is no indication that your information was used for an impermissible purpose. We hope this response resolves your complaint to your satisfaction.
We contacted Mutual of Omaha to find out about pre-qualification for a mortgage and were put in contact with *******************************, a loan originator. ******* seemed helpful and said that he would get back to us within 24hrs to update about our pre-qualification. After no word for a few days we email & called Tristans line only to be forwarded to his voicemail. Its now been almost 2 weeks and still no response from *******. Not only is this very unprofessional, we are also now concerned that we shared our personal ... read more
Business response:
Mutual of Omaha Mortgage, Inc. is sorry to learn of your frustration with the loan process. A review of your complaint indicates that your loan officer suggested that you apply through our application and that the application was officially submitted. MMI keeps all borrower information in a secure location and complies with all state and federal privacy laws. There is no indication that your information was used for an impermissible purpose. We hope this response resolves your complaint to your satisfaction.
We contacted Mutual of Omaha to find out about pre-qualification for a mortgage and were put in contact with *******************************, a loan originator. ******* seemed helpful and said that he would get back to us within 24hrs to update about our pre-qualification. After no word for a few days we email & called Tristans line only to be forwarded to his voicemail. Its now been almost 2 weeks and still no response from *******. Not only is this very unprofessional, we are also now concerned that we shared our personal ... read more
Business response:
Mutual of Omaha Mortgage, Inc. is sorry to learn of your frustration with the loan process. A review of your complaint indicates that your loan officer suggested that you apply through our application and that the application was officially submitted. MMI keeps all borrower information in a secure location and complies with all state and federal privacy laws. There is no indication that your information was used for an impermissible purpose. We hope this response resolves your complaint to your satisfaction.
So far, my reverse mortgage w/ Mutual of Omaha has become a nightmare. Once they snagged me, the lack of communication is bad and getting worse, as they did not tell me exactly what I needed to be repaired on my house. 1st a death certificate was asked of me and the party WAS NOT the last owner. Now I spent much money repairing what the appraiser told me about and my "Reverse CD Processor" did not tell me everything that was needed, even if I have to pay again for the appraiser to return.The "Consumer Direct Loan Originator"... read more
So far, my reverse mortgage w/ Mutual of Omaha has become a nightmare. Once they snagged me, the lack of communication is bad and getting worse, as they did not tell me exactly what I needed to be repaired on my house. 1st a death certificate was asked of me and the party WAS NOT the last owner. Now I spent much money repairing what the appraiser told me about and my "Reverse CD Processor" did not tell me everything that was needed, even if I have to pay again for the appraiser to return.The "Consumer Direct Loan Originator"... read more
So far, my reverse mortgage w/ Mutual of Omaha has become a nightmare. Once they snagged me, the lack of communication is bad and getting worse, as they did not tell me exactly what I needed to be repaired on my house. 1st a death certificate was asked of me and the party WAS NOT the last owner. Now I spent much money repairing what the appraiser told me about and my "Reverse CD Processor" did not tell me everything that was needed, even if I have to pay again for the appraiser to return.The "Consumer Direct Loan Originator"... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 1,133 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open at 8:00 a.m.
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