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Mutual of Omaha Mortgage
- Mortgage Lenders
- Irvine, CA
About this business
Mutual of Omaha Mortgage, a Mutual of Omaha Insurance family company, is a leading residential mortgage provider that\'s committed to helping their clients protect what they care about and achieve their financial goals. Mutual of Omaha Mortgage is licensed to operate in 48 states and offers an array of home loan products at competitive rates. The company\'s commitment to delivering a 5-star experience for every customer has allowed them to become one of the fastest-growing residential mortgage providers in the country. Mutua... read more
Location details
6430 Oak Canyon #100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They called me unsolicited. Several text mesages. When I tried to opt out, they continued to send me messages. They called me several times by phone and will not leafe me alone. I WILL NEVER DO BUSINESS WITH CON ARTISTS!!!!!
Business response:
Mutual is sorry to learn of your complaint and has completed its investigation. You visited a 3rd party lead provider website and provided consent for a lender to contact you. The lead was forwarded to us, which prompted the text message noted in your complaint. There is no indication that the text was unauthorized or unsolicited. As soon as Mutual received notice of your complaint it placed you on its do not call list. We hope this resolves your complaint to your satisfaction.
If there was a way to leave 0 stars then I would. I worked with ************************* for my cash-out refinance. If YOU CAN CHOOSE ANOTHER LENDER THEN DO SO! I was told that I would have two months of no mortgage payments. Now 3 months later and I am making my first payment to my new mortgage company (since they sold my loan to another company) and I receive a letter from Mutual of Omaha that I owe 2 months payments. Which was completely opposite of what I was told for the entire month we were doing the loan process. I h... read more
Business response:
Mutual of Omaha Mortgage received your complaint and completed its investigation. Your loan officer correctly explained that your June payment would be included in your payoff statement and that the next payment wasn't due until August 1. There is no indication that he stated that you could skip two mortgage payments or that the loan officer was dishonest regarding your payments. The loan officer went over your closing documents, which shows that your first regular payment was due on August 1. We are sorry to learn of your f... read more
Very high pressure and dirty sales tactics. I told them I was shopping around and just wanted a loan estimate. They did a full application which made it very difficult to move forward with a different lender. When I let the agent I was working with know I was not moving forward with him he became very unprofessional and basically said I wasted his time. Had to escalate within the company to be able to get their application pulled so I could move forward with my chosen lender.
Business response:
Unfortunately, we need to obtain application documentation prior to issuing a Loan Estimate. This is standard procedure within the industry. MMI reviewed the phone message referred to in your complaint. He does express some frustration regarding your decision to continue the process with another lender, but the overall tone of the message was not unprofessional. At the end of the message, he states that he appreciated the opportunity to earn your business and wishes you the best. As part of the loan process, your file was as... read more
Very very poor excuse of a company! I would never recommend them to anyone. And ************************* is very unprofessional and probably the worst loan officer i have ever delt with.
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") is sorry to learn of your frustration with your loan experience. We investigated the matter and did not uncover evidence that he acted in an unprofessional manner during the loan process. It appears that he worked diligently to help you find a loan, but could not qualify you for your desired product due to program requirements. We appreciate your feedback and hope that this response resolves your complaint to your satisfaction.
I have held my tongue for now 7 months since I did my refinance with Mutual of Omaha Mortgage. I was working with *****------- through my process and at times my calls were not returned and at the closing of my refinance my creditors were to be paid directly and instead they sent me checks in the mail to pay them myself and by the time I got them all satisfied I also owed additional money for interest which came out of my pocket. I called and I was ignored I sent text I was ignored. I was so upset by this treatment but I pai... read more
Business response:
Mutual of Omaha Mortgage, Inc. ("MMI") received your complaint and completed its investigation. Your loan officer explained that the checks would be mailed to you for submission to your creditors and you signed a disclosure on which you provided your address as the mailing address for the checks. It appears that some of your creditors did not cash the checks in a timely manner, which resulted in some delays and caused the issues referenced in your complaint. When MMI learned of your frustration with the check situation, it i... read more
Applied for a home loan with Mutual of Omaha Mortgage. They did a hard check on my credit rather than a soft check which was asked, then denied me without any notification because I didn't have enough time with my current company. Was eagerly waiting to hear back from them only to have to reach out to them to find this out. No where was this mentioned in the process of applying for them. Do yourself a favor and take your business elsewhere
Business response:
Mutual of Omaha Mortgage, Inc. (MMI) received your complaint and completed its investigation. As part of the online application process, you provided credit authorization on March 9, 2023. The credit pull was required to determine your qualifications for your desired loan product. The credit authorization was appropriately documented in MMIs loan origination software. Your loan officer reached out to you within 24 hours to follow up on your application. MMIs investigation finds that the correct underwriting decision was made... read more
Call 5-7 times a day, did it while I was overseas. Don't take you off their list. Keep doing it and when I asked to be taken off their list still tried selling. Absolutely the worst.
Business response:
Mutual of Omaha Mortgage, Inc. reviewed your complaint and completed its investigation. Based on our records, you entered your contact information into a Lending Tree website and consented to be contacted by one of its lenders. Lending Tree is one of Mutual of Omaha Mortgage's lead providers. We are sorry to learn of your frustration with the calls and we immediately placed you on our do not call list upon receiving your complaint.
I wouldn't do business with this company, they get your information, sign all these documents, they run your credit tell you are approve, have someone to come out to appraise your home, then you don't hear from them for weeks. You call and text *************** " his reply can I can call you back I have another caller on line" His call back is weeks later. You go check out the account the set up for , to find its been taken down.That you have been denied this is after I paid for appraisal. This company is SHADY and MISLEADING... read more
Business response:
Mutual of Omaha Mortgage is sorry to learn of your frustration with your loan process. We researched your complaint and submitted a written response on 3/29/2023.
I would not ever go through them to get a loan. When I check into getting a reverse mortgage loan I plainly told them I did not want them to check my credit cause I was just wanting information about it . Of course they want all your information just so they can see what they r looking at. I told them again I do not want my credit check. The woman said she would not do it but all she was goin to do was to look and see how much my house would bring and what all she was looking at and then she would give me a call back and let... read more
Business response:
Mutual of Omaha Mortgage, Inc. mailed a written response to your complaint on 3/10/2023. We are sorry to learn of your frustration with the loan process and hope that our response resolves your complaint to your satisfaction.
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 1,121 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open at 8:00 a.m.
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