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Mutual of Omaha Mortgage
- Mortgage Lenders
- Irvine, CA
About this business
Location details
6430 Oak Canyon #100, Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They called me unsolicited. Several text mesages. When I tried to opt out, they continued to send me messages. They called me several times by phone and will not leafe me alone. I WILL NEVER DO BUSINESS WITH CON ARTISTS!!!!!
They called me unsolicited. Several text mesages. When I tried to opt out, they continued to send me messages. They called me several times by phone and will not leafe me alone. I WILL NEVER DO BUSINESS WITH CON ARTISTS!!!!!
They called me unsolicited. Several text mesages. When I tried to opt out, they continued to send me messages. They called me several times by phone and will not leafe me alone. I WILL NEVER DO BUSINESS WITH CON ARTISTS!!!!!
Business response:
Mutual is sorry to learn of your complaint and has completed its investigation. You visited a 3rd party lead provider website and provided consent for a lender to contact you. The lead was forwarded to us, which prompted the text message noted in your complaint. There is no indication that the text was unauthorized or unsolicited. As soon as Mutual received notice of your complaint it placed you on its do not call list. We hope this resolves your complaint to your satisfaction.
If there was a way to leave 0 stars then I would. I worked with ************************* for my cash-out refinance. If YOU CAN CHOOSE ANOTHER LENDER THEN DO SO! I was told that I would have two months of no mortgage payments. Now 3 months later and I am making my first payment to my new mortgage company (since they sold my loan to another company) and I receive a letter from Mutual of Omaha that I owe 2 months payments. Which was completely opposite of what I was told for the entire month we were doing the loan process. I h... read more
Business response:
Mutual of Omaha Mortgage received your complaint and completed its investigation. Your loan officer correctly explained that your June payment would be included in your payoff statement and that the next payment wasn't due until August 1. There is no indication that he stated that you could skip two mortgage payments or that the loan officer was dishonest regarding your payments. The loan officer went over your closing documents, which shows that your first regular payment was due on August 1. We are sorry to learn of your f... read more
If there was a way to leave 0 stars then I would. I worked with ************************* for my cash-out refinance. If YOU CAN CHOOSE ANOTHER LENDER THEN DO SO! I was told that I would have two months of no mortgage payments. Now 3 months later and I am making my first payment to my new mortgage company (since they sold my loan to another company) and I receive a letter from Mutual of Omaha that I owe 2 months payments. Which was completely opposite of what I was told for the entire month we were doing the loan process. I h... read more
If there was a way to leave 0 stars then I would. I worked with ************************* for my cash-out refinance. If YOU CAN CHOOSE ANOTHER LENDER THEN DO SO! I was told that I would have two months of no mortgage payments. Now 3 months later and I am making my first payment to my new mortgage company (since they sold my loan to another company) and I receive a letter from Mutual of Omaha that I owe 2 months payments. Which was completely opposite of what I was told for the entire month we were doing the loan process. I h... read more
Very high pressure and dirty sales tactics. I told them I was shopping around and just wanted a loan estimate. They did a full application which made it very difficult to move forward with a different lender. When I let the agent I was working with know I was not moving forward with him he became very unprofessional and basically said I wasted his time. Had to escalate within the company to be able to get their application pulled so I could move forward with my chosen lender.
Very high pressure and dirty sales tactics. I told them I was shopping around and just wanted a loan estimate. They did a full application which made it very difficult to move forward with a different lender. When I let the agent I was working with know I was not moving forward with him he became very unprofessional and basically said I wasted his time. Had to escalate within the company to be able to get their application pulled so I could move forward with my chosen lender.
Very high pressure and dirty sales tactics. I told them I was shopping around and just wanted a loan estimate. They did a full application which made it very difficult to move forward with a different lender. When I let the agent I was working with know I was not moving forward with him he became very unprofessional and basically said I wasted his time. Had to escalate within the company to be able to get their application pulled so I could move forward with my chosen lender.
Business response:
Unfortunately, we need to obtain application documentation prior to issuing a Loan Estimate. This is standard procedure within the industry. MMI reviewed the phone message referred to in your complaint. He does express some frustration regarding your decision to continue the process with another lender, but the overall tone of the message was not unprofessional. At the end of the message, he states that he appreciated the opportunity to earn your business and wishes you the best. As part of the loan process, your file was as... read more
Frequently asked questions about Mutual of Omaha Mortgage
How is Mutual of Omaha Mortgage rated?
Mutual of Omaha Mortgage has a 4.8 star rating with 1,133 reviews.
When is Mutual of Omaha Mortgage open?
Mutual of Omaha Mortgage is closed now. It will open tomorrow at 8:00 a.m.
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