Muller Honda

NGWII 

on DealerRater

7 years ago

I thought they wanted to sell cars Since we didn't have a trade in and we didn't finance through them they made it very difficult to purchase a vehicle. As we were trying to finalize a deal, we got to the point where we were $365 apart. Our sales rep said that was as low as they could go and we were as high as we wanted to go. So it was time to leave. Our sales rep asked us to walk by the sale manager to let him know what was happening. He didn't even turn around or come down from his "ivory tower" and just said that was "OK... read more

akar 

on DealerRater

7 years ago

Great experience at Muller Honda Lance Cohen was excellent to work with. I really appreciated how he came with me on my test drive and showed me first hand all of the features my Honda CR-V has to offer. He really made my shopping experience easy and fun. Lance as well as the rest of the staff I interacted with were all extremely knowledgeable about my car and I really felt like they were all on board to get me the best deal possible. Thanks to all I met with at Muller Honda! 

Kirbs 

on DealerRater

7 years ago

Timely, quality service - mostly So far, I’ve only done an oil change here and it was a mostly positive experience, in and out quickly, etc. My complaints: 1. I had an issue I couldn’t solve. The service advisor seemed so confused when I raised the concern that I decided to just not bother pursuing. I ended up fixing it myself. Not a big deal, but you go to the dealer for confidence in the work! 2. I would appreciate confirmation / clarity that the car was given a multi-point inspection. It seemed like an afterthought. Was i... read more

trippico 

on DealerRater

7 years ago

Used to be better I have been dealing with Muller Honda for over 12 years. The first 9+ they were excellent. I went there for every service issue. 2 years ago I bought a used Honda from them and have since had a different experience. Their prices seem higher. They’re level of care seems to have declined. (They damaged my bumper during the last service and tried covering it up) and I just don’t leave there feeling good about the experience like I used to. Perhaps management changed during this time. 

daven13 

on DealerRater

7 years ago

Took too long We scheduled a 9am appointment to handled to minor recalls on our 2015 Odyssey. Both recalls, we were advised, involved a few screws and would take 15 minutes. I ended up waiting for an hour and a half. I have generally had good experiences with the service department but this one was marginally frustrating. I would have appreciated being told why the repairs were taking so long rather than having to walk over to ask why the recalls were taking over an hour to fix. Again, I understand that things get busy, but ... read more

robyn.miller4 

on DealerRater

7 years ago

Thanks Jon I was thrilled that Muller Honda honored the service plan I purchased with my car, even though the dealership is in Texas. John spent a great deal of time sorting out the details of my very specific circumstances. 

CRVme 

on DealerRater

7 years ago

All's well Muller Honda dealership performed an oil change and as well a thorough review, multipoint inspection. All went well as expected, nothing less than polite and efficient - thanks! 

mchughjack 

on DealerRater

7 years ago

Fair and transparent about what they do at Muller Honda is how I view their service department. They inspect everything and only mention doing work if the car really needs it. 

Cubfan#1 

on DealerRater

7 years ago

Above and beyond!! Johnny Ibrahim was amazing I've never experienced any service like this before in my life. He truely went above and beyond to help me with all my needs.