PhillynOmaha on Trip Advisor 5 years ago
01/21/2017, 04:18 AM
Unforgivable Service
We had ordered breakfast online and went to pick up our order and what we experienced was terrible. First, we stood at the front counter for 20 minutes just waiting to be acknowledged. The lady at the counter was just sitting there talking to a man about college classes he was taking while ignoring us the whole time! Then a waitress finally came over and asked if we'd been waited on an we said no. She then kept trying to give us menus while trying to force us to sit down and order. She seemed to be deaf to my husband repeatedly telling her we were there to pick up an order. When she finally listened she kept asking if we'd called in the order and we kept repeating that it was an online order. After, seemingly endless back and forth she decided to check and see if there was an order ready. There were several orders ready for pickup but not ours. And, after almost an hour of irritating and horribly rude service the waitress told us they had no online orders and had the nerve to call my husband a liar!! I was in shock at her behavior and my husband just lost it and stormed out!! It was just unbelievable how we were treated. What a terrible place! We'll never be going there again and will make sure none of our friends ever go there either.