Mountainwest Service Experts

Joanne K 

on BBB

2 years ago

I have two A/C units, one old (upstairs that I rarely use) and one new. It was recommended that I install a UV light, so I agreed, but just on the new unit. The next time they came out for maintenance, they recommended that I get the UV light on my new unit. I told them it was already installed and they told me the UV light was installed on my old unit (again, I almost never use that unit because it's the upstairs unit and no one lives up there). The technician (Russell) said they could probably help me out by getting me a U... read more

Nicholas D 

on BBB

2 years ago

I contacted ********* Services to come and look at my non-working HVAC unit. I was told the cost to come out and diagnose the system would be $99 and they would be there between 6 and 8pm that day. No one showed or called. The next morning I called and was told a tech would be out that afternoon. Two men showed up around noon. They looked at the system and handed me a bill for $195. They told me that $99 was the "trip fee" and that there was a $96 diagnosis fee. I told them what the rep on the phone told me . They said that ... read more

Suzanne M 

on BBB

2 years ago

I didn't want to leave a star rating but could not submit without it. Sunday, November 6th, 2022 Our main sewer line was plugged and so my husband looked up and called Rollin ******. Don't if you value your home. They were unprofessional from the moment they arrived until today. They got their line stuck in our drain. They attempted to remove it for a day and a half. They were going to tie a come along to a tree about 100 ft from the drain to remove it without discussing with me. While the manager disappeared to buy a come a... read more

Woodrow C 

on BBB

2 years ago

This is the best AC company I ever did business with. They have Excellent Technicians who are pleasant to work with. 

Karen M 

on BBB

2 years ago

got a "check up" on the furnace/air unit, by Scott C***** and Luis, they were very friendly, courteous and professional, wouldn't mind having them back for the next one. 

Abu S 

on BBB

2 years ago

On 12/19/22, my air conditioning unit quit working. Since meteorologists were predicting a winter storm, I became concerned because my wife is sick, and I did not want her to be without heat. I called Calverley because I was familiar with them. In 2004, they installed a 3 Ton Lennox unit in my previous house. Currently, they inspect and service my units, and they recently installed an air purification unit in my house. So, I assumed they would treat me fairly since I was a loyal customer. Two technicians tested the unit on 1... read more

Shyla N 

on BBB

2 years ago

Since Service Experts took over D&K in Belleville, my service has not been good. Call Centre Sraff and technicians have been lovely, but the organisation of this company itself seems to impact the overall customer service experience. I have a new AC unit on a monthly plan, which stopped working mid-summer. I had a technician come, report the issue, and explained a part would be ordered and they would return to fix. Another technician came a week or so later - we were told this was for the repair. The technician showed and sa... read more

Tim K 

on BBB

2 years ago

The entire RJD team that i interacted with were phenomenal! Thanks to Tom, Nick, Tanner, Dale, Justin, Vig (sp) and Dontrelle as well as the CS reps. Highly recommend! 

Susan W 

on BBB

2 years ago

Excellent service. Reliable, prompt, knowledgeable, respectful, and offered advice on maintenance of the products. Worked steadily and skillfully to complete the job. I would highly recommend Rob's Albertan Heating, A/C and Plumbing and will continue to use their services whenever required.