Mountainwest Service Experts

Donald M 

on BBB

2 years ago

We have had a maintenance contract with ************** since 2008 when they installed our new systems and never had a problem. The technician knows our systems and has always been square with us. In several instances they have saved us substantial costs. The last being a mitigation of a home inspection issue. The technician did a thorough inspection and found no issues, saving us a potentially expensive repair. I HIGHLY RECOMMEND ************** as a reputable company. 

Mike P 

on BBB

2 years ago

We had signed a service agreement with ws in 2022 after moving into our home and the original owner had a 10 year labor warranty agreement in effect. I received service renewal in the mail and called to confirm that the labor portion was also covered and explained we just bought the home. I was assured in writing that I was covered for 10 years labour and parts. My renewal this year arrived and again wanted to confirm the coverage, after initial confirmations it was a subsequent email from them said they made a "mistake"' an... read more

Barbara B 

on BBB

2 years ago

I have been with this company since 2016 at which time I purchased an air conditioner. It went out in 2000 and a service representative came out and said he would trade out the Trane for a Coleman unit. This unit has been a failure and doing the hottest time of the year I went for days without any air. I have been told it is not the unit but thermostat and it was changed out twice. It is still not working on heat which says 80 degrees but cool air is coming out the vents. I am expected to pay a service charge of $270 of whic... read more

JU V 

on BBB

2 years ago

called in to replace a furnace part. I sent email w/ the pics & part #s. booked for 10am arrived 2hrs later w/ missing parts. office emailed me about the part replacement, pricing/suggested to buy a new furnace instead. i said to proceed w/ repair. tech arrived in the He said, "well how am I going to fix this? How am I going to get this part off the main shaft?" I said he could cut it off or he could go back to the supply store/get the add't parts needed. I described how we could rebuilt the part. He left for 45 min and came... read more

Joey C 

on BBB

2 years ago

My mother who is 79 and widowed thought she had a furnace issue, I called Service Experts and paid $95 for them to come out. They told me that there were 2 gas leaks plus a carbon monoxide leak, the fan was locked up and the heat exchanger was too small. They then sold her a $12,000 furnace to be installed the next day. I told them I was going to get a second opinion and to cancel the appointment. The rep then called my mother (who has some short term memory issues) and asked her to confirm the appointment, which she did. It... read more

Sherry M 

on BBB

2 years ago

They put air ducts in my house November 25 when they put it in they cracked my ceiling. When I called them they have done nothing but given me the runaround. They have been screening my calls because they know that they are responsible for my ceiling. Every time I call it's ohh take my phone number and will call you back. They sent me a bogus text saying a carpenter is going to call you and I never hear from them . I wish you could see my ceiling it's terrible and there supposed to replicable business. 

Tracey S 

on BBB

2 years ago

Terrible service. Paid several thousand dollars in August 2021 for two premium systems both with 2 year service contracts. Firstly, took several calls and weeks to get job completed. Have already called for repair service three times in 1.5 years. On each service request I have to explain/prove that I have a service contract. Tech usually late or doesn't call or show up. Heater stopped working, sometime early morning Friday, Dec 23rd. It was 15 degrees! At 0615, Called to schedule service. Again had to prove service contract... read more

Mary M 

on BBB

2 years ago

Called Comfortech in September because A/C on the new property was not working. They came out on a Saturday which was great. After looking at the unit Rep explained that we would be better off getting a new unit. He explained if we got the unit, we would be charged a monthly fee for the unit and not have to come out of pocket for such a huge purchase. Of course, it sounded good since we had just purchased this house. The tech wrote up a new unit but after I had further questions. It was not sitting right with me that basical... read more

Jerry D 

on BBB

2 years ago

Kevin and Crystal came as a team to investigate a potentially serious furnace issue. They did a thorough review and gave us great advice to help us make the best decisions for our benefit and not just trying to sell us something we didn't really need. We were impressed by Kevin's knowledge and technical skill. He even identified the correct manufacturer even though the unit was mislabeled! We know we can trust Crystal and will be calling her when it's time for a new system (and any advice we need in between).