Mountainside

John Doe 

on BBB

3 years ago

If I get give a rating of 0 I would. Think twice before signing a lease and moving into this property. There were problems from DAY ONE. My gate keyfobs were never programmed and took over a week AFTER moving in, to get them. My name was never put into the visitor call box - resulting in me being locked out on day 3 of moving in. They were quick to deposit my deposit, but took their time in granting appropriate access (gate fobs & name in call box). In the first week I submitted a list of 8 maintenance requests - one being m... read more

Brittany W 

on BBB

4 years ago

I would not recommend this apartment complex. If you have a question or complaint then you better hope you can catch them at a time when the office is actually open. Calling or emailing multiple times won’t even get you a call back. If you place a maintenance request, no matter if it is important or not, they won’t respond for a minimum of a week. And if you say you do not consent to them coming into the apartment for whatever reason the maintenance guys just walk in. The apartment I live in has a patio on the front which ma... read more

JACQUELINE F 

on BBB

4 years ago

I wanted to submit a complain because honestly the way I was treated today is not fair. I had some questions about my bills and I always dread calling the office because they ladies who worked there are always condescending. So today that I just called about some questions about my bill the lady who answered the phone sounded annoyed and defensive since the beginning like if i was talking to her mad or rude which I was not. Anyway, I proceed to ask if my Cartpool had been cancel (something I submitted to cancel since June 28... read more

Dayna L 

on BBB

4 years ago

Alvista Trailside in Englewood CO is the worst place I’ve ever lived. The first unit they gave us was full of water and mold so they had to move us to a new unit which is like 10ft from a busy road. The staff is so terrible here. Esther is so bad at her job I’m not sure how she even still has one. Stephanie is the property owner and she isn’t very helpful at all. Our AC has been out for a week now and we have a 16 month old son and it’s 90plus degree days and they don’t even care. Maintenance is even worse. They tried to fix... read more

Sarah V 

on BBB

4 years ago

I just moved out and received NO move out instructions from chestnut hill village in Philadelphia, PA. I called the week prior to moving out before I moved to Boston, MA and they told me nothing about what needed to be returned. I put my key in through my door slot and left for Boston. I find out today they are going to charge me for not returning a parking sticker (of note they will not be able to reuse this sticker). They don’t do business well. Have trouble getting through to anyone in that office. Worst business I’ve eve... read more

Ls S 

on BBB

4 years ago

ZERO ?????'s "THIS PLACE IS DISGUSTING"When you move in they waive your fee if you leave a 5 star **** review.(likely why they have any?)They are very careful to not show you the parking garage during the tour. It is covered with years of exhaust residue and filth from the trash chutes which are right next to the elevators. Waste and liquid waste regularly seeps under the door into the walkway for the elevator. (See photos) All of this filth is tracked into the hallways and your apartment. They also avoid the common areas an... read more

James H. 

on BBB

4 years ago

Copperwood Apts westminster I have lived here 5 years. This place is not a well maintained place. They do not care about the tenants. The pool was opened without furniture.and was not maintained. Within 4days you could not see the bottom. And they let people swim anyway when we complained, they just closed it and said they'd open again the 19th. Ac always needs reset when they switch from heat to cool. It's been 100 hot every day and I put a work order in over a week ago. I called today and was told I'm on a list being worke... read more

Alana K 

on BBB

4 years ago

After applying for an apartment unit and subsequently being informed that I would not be occupying the unit I was assured that the temporary hold placed on my account to hold it would be removed immediately. That was over 7 days ago with the hold for a unit I will not be occupying--that should have never cleared my account as it was within an hour of the application that the company was notified I will not be moving in. I waited for several days for them to find and rectify the error. It never happened. This would have been ... read more

Ao 

on BBB

4 years ago

I just want to bring attention to the lack of professionalism the managing office at Creekwood apartments in Hayward,Ca has which has been recently been under grey star managements. I have an open work order that still hasn’t been addressed in over 4 months now. I call every couple of week to get an update and I always get the same answer, “ we’ll look into it” they never call me back or answer my emails. I am left feeling frustrated, as no one in the office seems to care enough to give me the courtesy of responding.