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Mountain Air Cabin Rentals
- Cabinetry
- Sevierville, TN
About this business
Location details
1725 Waldens Creek Road, Ste 104, Sevierville, TN, 37862, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
Not accommodating during the Covid19 crisis. Want to charge full price for a rental plus $100 cancellation fee for canceling beyond the contract allowance. Completely disgusting during a national crisis. To avoid canceling they want to rebook for another date and still charge cancellation fee on the original dates and then increase the prices because you have to move it to peak season. People are laid off and they are greedy. Home owners of these houses need to get involved and not allow this. They need to give deposits back... read more
Not accommodating during the Covid19 crisis. Want to charge full price for a rental plus $100 cancellation fee for canceling beyond the contract allowance. Completely disgusting during a national crisis. To avoid canceling they want to rebook for another date and still charge cancellation fee on the original dates and then increase the prices because you have to move it to peak season. People are laid off and they are greedy. Home owners of these houses need to get involved and not allow this. They need to give deposits back... read more
Business response:
Ms. Garvey, We are being as accommodating as we can during this time. We have made concessions in Our policies to help get through this. Our contract states that there would be no refund if cancelled inside 60 days prior to arrival, a $100 cancel fee as well as the non refundable processing fee would be charged. We offered to move your stay to the fall which would have been the same price, however you changed your wedding to June, which is peak season. As discussed with you on the phone, we have contract rates. I did give yo... read more
What a great reservation office! I had to change my reservation a couple times due to the Coronavirus pandemic. The people I spoke to were the most polite, courteous, understanding individuals. They were more than accommodating to my needs. I have never rented from them before, but will be a life long renter from them! Beyond unbelievable!
We were forced to cancel our trip because of the current state of the world's health with the Coronavirus and they kept a 10% service fee. How could a business ethically think in the most dire situation we have ever experienced in our lifetime that is a sound business decision. I'm disgusted. And will NEVER use this company again.
RecommendedThey have amazing customer service
RecommendedAmazing , beautiful, sooo tranquil
DO NOT RENT FROM THIS COMPANY. If I could choose zero stars, I would. They have been completely unsupportive, unavailable and greedy during the unprecedented national emergency of the Corona Virus. The night we flew into SLC all slopes in Park City closed. I tried multiple ways to reach them to no avail. They finally emailed me the next day that their loyalty was to their owners and I would have had to cancel 30 days in advance to get any money back. They even refused to refund my damage insurance policy I bought and I never... read more
Business response:
Hi Jennifer, I believe you meant to leave this review and your comments to Mountain Property Management in Park City, UT. Our company name is the same, however we are in Jackson Hole, WY. We are sorry to hear you had a bad experience with them in this difficult situation.
Frequently asked questions about Mountain Air Cabin Rentals
How is Mountain Air Cabin Rentals rated?
Mountain Air Cabin Rentals has a 4.3 star rating with 571 reviews.
When is Mountain Air Cabin Rentals open?
Mountain Air Cabin Rentals is closed now. It will open at 9:00 a.m.
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