Motus Truck & Van Mercedes-Benz Newmarket

Gabriel Munteanu 

on Google

a year ago

They try to solve my problem, but it was impossible so they sent me to another office 

Rowan Beale 

on Google

a year ago

I needed a replacement airbag part fitted (some recall from the manufacturer). Anyway, I booked a day in. To begin with they had forgotten I was going to be waiting, so the lead time was going to be a while. I thought, ok, I can wait a couple of hours and read. After 30 minutes I was told the part was not there. This was the beginning of an issue which has never been resolved. The part was sent to another site and for some bizarre reason they cannot ship parts between garages. Because the part is specific to the exact van, t... read more

sandra giles 

on Google

a year ago

My Vito had a Recall for airbags, from start to finish service was good. Why one star!!!! When I left the garage my radio, hands free was not working. Customer service was appalling not our fault, I paid to have fixed, technician who fixed it explained this happened when Motus disconnected the battery to do the Recall. I put a complaint to customer service who declined... strange as when you look through the reviews Phil had the same problem with his Recall 7 months ago, airbags complete, reversing camera not working. Motus ... read more