This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
MobileHelp
- Home Medical Equipment Provider
- Boca Raton, FL
About this business
MobileHelp is America's leading provider of medical alert systems or M-PERS (Mobile-Personal Emergency Response System) technology. Based in Boca Raton, Florida, MobileHelp services clients in all 50 states. MobileHelp develops and distributes market leading products such as DUO, the first fully integrated medical alert system with GSM/GPS technology, SOLO, an innovative alert solution for people without home telephone lines and Classic Help, a traditional Medical Alert System. MobileHelp is an FDA registered company.
Location details
3701 FAU Boulevard #300, Ste 300, Boca Raton, FL, 33431, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
******* with MobileHelp was absolutely wonderful. He provided me with all the information I needed to make my decision about starting my parents with MobileHelp. He answered all of my questions and was very professional. I am so glad we are starting to use these emergency devises.
**** was wonderful, worried about my brother in law falling. He explained all options and gave us one we could afford. No pushy sales tactics. Very happy wish this company and our decision.
We've only had Mobile Help for a week, but so far it's been outstanding. Friendly, helpful customer service. The equipment we tested triggers quick responses from operators.
AVIOD AT ALL COSTS! Due to my father's failing health I had to sign up from medical alert account. After weeks of research I ended up choosing Mobilehelp. They had all the right answers to all of my questions. We had the account for approximately 6 months. My father had one occasion to push the button during that period which was on a Sunday. The unit did not work! Upon trying to contact a representative all the messages told us the company was closed and to contact them the following business day which was Monday. Unfortuna... read more
Business response:
MobileHelp prides itself on service to our customers and we are sorry to hear about your experience and the loss of your father. We did have an accounting error but rather than provide all the details from our perspective we will offer a refund for all monies paid.
DO NOT CALL THIS COMPANY FOR ANYTHING! I made one phone call to them to ask about their products (their prices were ridiculously high so I was NOT interested), and since that one call, they have phoned me every single day (now it is up to twice per day with a recorded message!). This is harassment! I don't answer their calls (thank goodness for caller ID) and I have requested them to STOP calling me on their page but they continue. Obviously, if I wanted their products, I would answer the phone. A company should not be allow... read more
Business response:
Ms. ******** We apologize for any inconvenience our call attempts may have caused you. Our intentions were to help you get our life saving service. Your inquiry suggested you may have had a need for it. When we received your messages on Facebook to stop calling, we responded requesting that you provide us with more information about yourself in order to do so (as we could not locate your account with simply your first name). Thank you for responding, and with the extra information provided; we've been able to locate your a... read more
I was told by 2 employees at MobileHelp that I would receive a refund when I returned my husband's device because he would not use it. (He has Alzheimer's.) I returned the brand new/unused device on June 3, 2020 They received it on June 8, 2020. I called them later in June regarding the refund because I had not received it. I was told on this call that it would take until July 8,2020. I called again on August 27, 2020, because I still had not received my refund. I was told this time that there is no refund. I am paying the s... read more
Business response:
We contacted the customer, apologized for the inconvenience and resolved their concern by issuing a prorated refund.
Love the secure feeling of having help at my fingertip.
I am very happy with Mobile Help products. I feel very secure that my elderly parent is well protected with the various products were are using. I would strongly recommend Mobile Help.
Great customer service. Representative was very knowledgeable and informative. I shopped around and found this company to be the most economical and great benefits.
Frequently asked questions about MobileHelp
How is MobileHelp rated?
MobileHelp has a 4.6 star rating with 922 reviews.
When is MobileHelp open?
MobileHelp is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com