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Miracle Ford
- Car Dealers
- Gallatin, TN
About this business
We are proud to be a locally owned Ford dealer in business for 38 years! We offer a complete service for customers from new and used car sales, parts and service plus collision repair. We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Exped... read more
Location details
1394 Nashville Pike, Gallatin, TN, 37066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
Extremely Poor Service department Service never returned a single phone call. The only way I got a response was to drop in and ask the same questions I left on the voice mails. Made 3 trips to service department, and additional trip with the vehicle so they could pull code in 1 week to get estimates on repair. Then they said they did not have a lift that could pick up the truck and they couldn't do the work.
Business response:
Hi Don. We apologize for the lack of communication. We strive to always give 5-star service to all of our customers, but we missed the mark in your case. The main issue comes down to the fact that your vehicle is around 1,500 lbs over limit, being that it is one of the largest F-series trucks. Our Fixed Operations Manager Robert Fleites would like to speak with you. Could you reach out to him directly at (321) 403-7687? Thank you.
Cameron was the reason I moved forward with my new purchase. Friendly, helped me move all my stuff to my car, set up my sync!
Business response:
Thank you! We appreciate your business and for taking the time to leave a review!
Cam was super sweet and very helpful! He took the time to get to know us! He answered any question we had. He went above and beyond to get us into the SUV of our dreams and made sure everything worked out in our favor. Would recommend him to anyone looking to buy a vehicle!
Business response:
Thank you Haley! So glad that Cam was able to get you into that amazing SUV of your dreams. We appreciate you taking the time to leave a review!
Everyone was super nice to me and made sure that I was taken care of! Whenever I went to leave they made sure that I was comfortable and safe in my new vehicle! And they let me hit the gong:)
Business response:
So glad to hear Jorja! Thank you for taking the time to leave a review. Welcome to the Miracle Family!
Cam was great to work with. We drove two cars and he asked if we wanted to drive more but we were satisfied with the Edge
Business response:
So glad that Cam and team were able to get you all taken care of! Proud to have you as part of the Miracle Family!
Cameron is an amazing person to help you find your next car. I didn’t have the best experiences with searching for cars with letting someone know what I was looking and then getting pushed for something similar and missing things that I absolutely wanted in a car. This was one of the first questions he asked and still to this day ensure everything is going great. He is a salesman that will not push but ask the right questions. If you go to Miracle Ford I would only suggest working with Cameron.
Business response:
Thank you for the feedback. So glad that Cameron was able to take care of you.
We bought my truck from Patrick a few months ago and let’s just say he’s awesome and so I’m my truck. We love our new truck and will definitely use Patrick again
Business response:
Thank you for taking the time to leave a review! Welcome to the Miracle Family!
Where did the Service go? This pain's me to write a bad review. We just got our vehicle serviced today with an oil change and it took over 3 hours. It appeared when I would ask a question the young lady at the front desk was annoyed. After the service was done I called up to ask about a discount that I had read about and the same young lady put me on hold for over 5 minutes. I tried to call back and it went right to voicemail. The sad part is we could have done the oil change at our house but in light of all that is going on... read more
Business response:
We apologize. We strive to give every customer a 5-star worthy experience, but we recognize that we missed the mark in your situation. We are working very hard on making our service lane faster. We do offer pickup and dropoff services if that would be better for you in the future. Please feel free to reach out to our Fixed Operations Manager Robert Fleites to discuss this further.
I just want to say the experience with Miracle was amazing and so easy. The whole staff was so inviting!! I’d like to thank Jeff Dooley, Jim Morgan and John Booker!! What a great team and so kind. This is our 4th lease through this dealership.
Business response:
Thank you so much for taking the time to leave a review Alaina! We appreciate you, and are proud to have you as part of the Miracle Family!
Frequently asked questions about Miracle Ford
How is Miracle Ford rated?
Miracle Ford has a 4.4 star rating with 3,086 reviews.
When is Miracle Ford open?
Miracle Ford is closed now. It will open on Tuesday at 9:00 a.m.
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