Mind Matters

Louie Rallo 

on Google

7 months ago

Psychological & Psychotherapeutic interventions for mild to moderate anxiety and depression. I recently joined the service, which has a different commissioning arrangement to what I am used to: more choice (1 of 5 x providers), commissioned by NHS Surrey Heartlands ICB. Am here to support the smooth running of the service, by improving system/process efficiency and maximizing workforce productivity - so the team can help as many people as possible (improve access), to be seen as soon as possible (avoid unnecessary waits), an... read more

Jayden Nieuwoudt 

on Google

9 months ago

Ruined my life. Clinician's poor note taking led to factually incorrect information being noted on my permanent record; no-one willing to accept responsibility for making a mistake. Keep on saying it is their "Duty of Care" to uphold lies. I was constantly passed on by different members of staff - shut down by each of them. A service which is meant to help mental health has caused me nothing but harm. Biggest regret of my life ever trusting people who pretend to be there to help, instead they just want to cause as much harm ... read more

Anonymous 

on Google

a year ago

I am writing to express my deep disappointment with Mind Matters mental health service in Surrey. Last year, during a very dark period in my life, I reached out to them for help. It is now June 2024, and after contacting them in September of last year, it took them approximately nine months to respond to me. I believe that such a delayed response is completely unacceptable, especially when dealing with individuals in crisis. When someone is at their lowest point, seeking support and someone to talk to, the timeliness of a re... read more

Jon TM 

on Google

a year ago

I am writing to express my deep disappointment with Mind Matters mental health service in Surrey. Last year, during a very dark period in my life, I reached out to them for help. It is now June 2024, and after contacting them in September of last year, it took them approximately nine months to respond to me. I believe that such a delayed response is completely unacceptable, especially when dealing with individuals in crisis. When someone is at their lowest point, seeking support and someone to talk to, the timeliness of a re... read more

Fifi Bella 

on Google

a year ago

I've been in need of help for months. Been suicidal and really struggling. Self harm etc and was told they'd get me an appointment within a week or 2 . Its now been four months of me and my partner chasing them and still no help and constantly being fobbed off. I am not being helped which is making everything worse. Let's hope I make it through another week alive bear in mind I have kids too .... so wrong