Milton Ruben Chrysler Jeep Dodge Ram

Business response:

Mr. Galo, We are sorry to hear that you have been so disappointed with your recent visits. We understand that you are frustrated about your Jeep Wrangler, but because the top was discovered broken after you had owned it for 90 days, there is very little we can do. The best we can offer is to pay half of your bill to repair it (including labor). We apologize that you don’t think this is a satisfactory deal, and we do hope that you understand that our hands are tied. We know that you have already spoken with our General Manage... read more

Business response:

Mr. Tebeau, we would like to apologize for your experience with our Service Department. Our customers are our top priority and the situation you described in this review is not acceptable. We’ve passed this feedback on to our Chevrolet Service Manager, Kevin Woodard, who will be looking into the lines of communication his employees currently have set up with our Call Center. He does not take this complaint lightly. We understand that we have lost your business in our Service and Sales Departments, but if you would like to di... read more

Business response:

Mrs. Tricia Carr, We couldn't agree more. Mr. Newman has every intention of keeping your family safe, and has already started the process to ensure that such worries are far from your mind. We are so very sorry that it ever was a concern to begin with, and we assure you that we will make every effort to correct it. Please communicate to Mr. Carr not to hesitate to contact General Manager Mr. Newman if he ever has another issue. We will be happy to go to work for him. 

Business response:

Calie and Justin, Thank you for alerting us to this issue. We would like to apologize for the confusion and any miscommunication that happened during your experience. We understand the frustration that our online mistake caused, and know that, in part because of this error, we lost your business. We pride ourselves on our employees, but do acknowledge that everyone who works here is human and is capable of mistakes. We’re sorry that you had to suffer through a stressful situation due to one of our employees, though. While we... read more

Business response:

Good Morning Amber, we have spoken with our General Manager, Robbie Newman, and he is aware of your frustrating situation. Our Sales Manager, Robert Law, has been working on your warranty issue and will be in contact with you and your husband tomorrow, June 9th. We are sorry for the frustration you have been feeling while dealing with this and we thank you for your patience while we work with you to resolve it. Please feel free to reach out to us at (706) 868-5454 if you would like to further discuss your warranty issue. Tha... read more