Milton Ruben Chevrolet

Business response:

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Mark and Donna were able to meet your needs. At Milton Ruben Chrysler Jeep Dodge, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, The Milton Ruben Team 

Business response:

Mr. Galo, We are sorry to hear that you have been so disappointed with your recent visits. We understand that you are frustrated about your Jeep Wrangler, but because the top was discovered broken after you had owned it for 90 days, there is very little we can do. The best we can offer is to pay half of your bill to repair it (including labor). We apologize that you don’t think this is a satisfactory deal, and we do hope that you understand that our hands are tied. We know that you have already spoken with our General Manage... read more

Business response:

Adelaide, thank you so much for taking the time to leave this wonderful review. We are very happy to hear that Mike, Jason and the rest of our team were such a great help to you. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. We strive to provide exce... read more

Business response:

Kayla, congratulations on the purchase of your new 2018 Jeep Compass! We love the look of them as well and we are so glad to hear that you enjoyed your buying experience with Randy! Thank you so much for taking the time to leave this wonderful review and for choosing Milton Ruben! 

Business response:

Good Afternoon Madison, unfortunately we do not determine warranty approval here at Milton Ruben. This is something that is determined through Chrysler. We can not discuss the nature of your friends warranty decline with you but Amber is more than welcome to sit down with our manager to view the exact details of Chrysler’s response. Thank you for your feedback and have a great day. 

Business response:

Calie and Justin, Thank you for alerting us to this issue. We would like to apologize for the confusion and any miscommunication that happened during your experience. We understand the frustration that our online mistake caused, and know that, in part because of this error, we lost your business. We pride ourselves on our employees, but do acknowledge that everyone who works here is human and is capable of mistakes. We’re sorry that you had to suffer through a stressful situation due to one of our employees, though. While we... read more