Milton Ruben Chevrolet

Business response:

Stephanie, first we would like to extend our deepest apologies. We never want a customer to leave our dealership feeling anything but satisfied. After reading your review it sounds like we have failed you in all aspects, from sales to service. We want you to know that we find this to be completely unacceptable and it is not the customer service that we expect our customers to receive. We understand that our Service Manager, Blake, has been in contact with you about this review and the way that you feel about the service that... read more

Business response:

Ms. Forrest, We would like to apologize for the dissatisfaction you experienced with our service department. It is unfortunate to hear that our team was running behind schedule with the automotive work performed on your Grand Cherokee. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. Thank you for taking the time to leave this comment, and please know that it has been seen and discussed by our General Manager, Robbie Newman, and our ... read more

Business response:

Ms. Geathers, You’re absolutely right; we messed up big time. We hate it when things go wrong or fall through the cracks, and we’re sincerely sorry that you had to suffer because of our carelessness. Please believe us when we say that this is not normal, and it definitely isn’t acceptable. We’re in the process of speaking with all of our employees to ensure that this situation does not happen to a customer again. We are sorry that you were never called with updates on your car as you should’ve received daily phone calls deta... read more

Business response:

Good Morning Amber, we have spoken with our General Manager, Robbie Newman, and he is aware of your frustrating situation. Our Sales Manager, Robert Law, has been working on your warranty issue and will be in contact with you and your husband tomorrow, June 9th. We are sorry for the frustration you have been feeling while dealing with this and we thank you for your patience while we work with you to resolve it. Please feel free to reach out to us at (706) 868-5454 if you would like to further discuss your warranty issue. Tha... read more

Business response:

Mrs. Tricia Carr, We couldn't agree more. Mr. Newman has every intention of keeping your family safe, and has already started the process to ensure that such worries are far from your mind. We are so very sorry that it ever was a concern to begin with, and we assure you that we will make every effort to correct it. Please communicate to Mr. Carr not to hesitate to contact General Manager Mr. Newman if he ever has another issue. We will be happy to go to work for him. 

Business response:

Mr. Tebeau, we would like to apologize for your experience with our Service Department. Our customers are our top priority and the situation you described in this review is not acceptable. We’ve passed this feedback on to our Chevrolet Service Manager, Kevin Woodard, who will be looking into the lines of communication his employees currently have set up with our Call Center. He does not take this complaint lightly. We understand that we have lost your business in our Service and Sales Departments, but if you would like to di... read more

Business response:

r. Smith, we apologize for the communication error. Our records do indicate that we tried to reach out to you but we could not get through. We do understand that it is frustrating to feel that there is a lack of communication while your vehicle is in service so for that we do apologize. However, we are confused by your accusation of us being rude and disrespectful towards you as we had several customers express their concerns over your language and actions during your visit with our dealership. We feel that we did our best t... read more