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Mercedes-Benz of San Jose
- Car Dealers
- San Jose, CA
About this business
Mercedes-Benz of San Jose is the premier destination for all new and pre-owned Mercedes-Benz cars and SUVs in the Bay Area. Located in East San Jose next to Lake Cunningham, our showroom is only a few minutes from downtown. With an extensive inventory of both new and pre-owned Mercedes-Benz cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit Mercedes-Benz of San Jose in-person and find your prefect car or S... read more
Location details
3000 Capitol Expressway, San Jose, CA, 95148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I ended up purchasing this vehicle. It was a pleasure to walk into this dealership where I was treated with respect and all ongoing communication was prompt. There was none of the tedious nonsense I experienced at other dealerships (not Mercedes) in San Jose. This place was like a breath of fresh air. The service here was comparable with my previous experiences at another Mercedes dealership in upstate New York.
Business response:
We are glad you chose our dealership. We always strive to provide personable and excellent customer service. Thank you again for the review!
Large inventory of autos all priced at or below kbb. Easy to work with but still not sure why it took so long to purchase even when it was a cash deal.
They are really helpful
Disappointing for multiple reasons: - I planned to pay the amount fully in cash, and literally pointed out they should NOT do a hard inquiry on my credit score and the salesperson (will keep the name confidential) confirmed they won't do a hard inquiry. I was then surprised 2 days later when I got a notification about hard credit inquiry that they made on the exact same day I visited! - The salesperson was pushing for the deal to complete, and complained I kept them open after hours without buying the car on the same day. - ... read more
Business response:
Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (408) 214-3009 to discuss what we can do to help.
This dealer responded instantly. The communication was accurate and always prompt. The vehicle was in pristine condition and exactly as advertised. Best of all the sales process was straightforward and every level of the team right up to the GM was professional, knowledgeable and a pleasure to deal with. I could not have been happier with the overall experience.
The place was nice and the person I spoke with was nice, however, I set up a time to see the car and drove 30 miles to San Jose just to discover that it had been sold that morning. A phone call would have been appreciated and I may have considered one of the other cars they had available had they been considerate enough to let me know about the car being sold. The person I spoke with did apologize and try to get in touch with me but the situation was irreparable for me at that point.
Business response:
Hello, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (408) 214-3009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Originally communication was fast waiting on awnser from dealer I guest car got some issues. When I contacted them back car was sold, the original sales person said did not pass there inspection a 3rd sales person said was sold just one hour ago. Week after the car appear again on there inventory I guess it’s a bait car!! Every single person they awnser o send me and email all are internet sales managers? How many managers they have for only one department? Be ware!!! Even I guess I got and email from the general manager nev... read more
Business response:
Hi Jimmy, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (408) 214-3009 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Got many emails maybe auto response Call the dealer leave multiple messages never got a call back Really bad fallow up!!!
Business response:
Thank you for taking the time to leave us this detailed feedback. Excellent customer service is our top priority and we are disappointed to learn that you may have had anything less than a stellar experience with us. Please call our General Manager at (408) 214-3009 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great deal,very good experience.White glove delivery,very happy.
Frequently asked questions about Mercedes-Benz of San Jose
How is Mercedes-Benz of San Jose rated?
Mercedes-Benz of San Jose has a 4.3 star rating with 2,868 reviews.
When is Mercedes-Benz of San Jose open?
Mercedes-Benz of San Jose is closed now. It will open at 9:00 a.m.
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