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Mercedes-Benz of San Antonio
- Car Dealers
- San Antonio, TX
About this business
Location details
9600 San Pedro Ave, San Antonio, TX, 78216, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Faulty clock on a brand new 2021 GLC 300 The clock on my brand new 2021 GLC 300 would not display accurate time no matter how many times I changed it. Jake Gardener worked diligently to identify and rectify the problem. Communication was excellent, as was outcome. I appreciate having the use of a loaner vehicle as mine was in the shop for eight days.
Business response:
Marilyn, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
purchase good customer service pleasant environment
Business response:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Fast, Efficient Service On-time, courteous service. Clean, ample waiting room, coffee service and restrooms. Available courtesy car.
Business response:
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
San Antonio MB needs competitors to perform better The Advisor Gary Sauter is an outstanding executive professional and dedicated. Other aspects at this dealership are fair only, rather impersonal and management rather absent. Even sales staff is new and quite distant.
Business response:
Francisco, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Gary does for Mercedes Benz of San Antonio and our customers. Hope to see you again soon! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Vehicle Service Friendliness of Service staff Cleanliness of waiting area Variety of snacks Explanation of service needed for my vehicle Willingness of service to meet my needs
Business response:
Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Another Efficient Service Visit - ML63 Jake Gardner personally takes charge of both the vehicle repair and interaction with the extended warranty company for lowest cost repairs to me.
Business response:
Ronald, we are elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Excellent Service Mr. Jeff Beecroft was extremely professional and courteous. He was also very knowledgeable. Overall Outstanding customer service!!
Business response:
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
State Inspection and annual service I was able to get everything done in a reasonable time and received the form I needed to register the car for the next year.
Business response:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Customer Service Ms. Susie De La Fuente made my experience outstanding. She is a true professional from beginning to end.
Business response:
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alfonso Cavazos | acavazos@mbofsa.com
Frequently asked questions about Mercedes-Benz of San Antonio
How is Mercedes-Benz of San Antonio rated?
Mercedes-Benz of San Antonio has a 4.5 star rating with 4,198 reviews.
When is Mercedes-Benz of San Antonio open?
Mercedes-Benz of San Antonio is open now. It will close at 8:00 p.m.
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