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Mercedes-Benz of New Rochelle
- Car Dealers
- New Rochelle, NY
About this business
Visit Mercedes-Benz of New Rochelle for the best selection of new Mercedes-Benz cars and SUV's, and a wide selection of all makes and models of pre-owned cars, trucks and SUVs. Visit our website and browse our inventory, chat with a sales associate, schedule auto repair, and even apply for financing!
Location details
77 E Main St, New Rochelle, NY, 10801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Not the best experience, customer service , sucks. Had my car serviced there quiet a few times, spent a lot of money, and did not receive a loaner Car. The reasoning did not add up, they should change their exceptions to the rule, for frequent customers.
Business response:
Hello Ms. Jordan, We are very limited with loaner vehicles and can only provide them to customers who purchased or have extended service history with the dealership. I have assisted you prior and have always tried my best to take care of you. It is unfortunate to read that you are unhappy with the services we provide. Please call me at 914-275-4018 and we can further discuss any concerns you may have. Sincerely, Richard Nelson, Service Director Mercedes-Benz of New Rochelle
I was told I’d get a loaner if my car had to stay, I was sent home by train. I will never bring my car back there again.
Business response:
Anthony, we sincerely apologize for the inconvenience that occurred when you brought your vehicle in for service. We have reached out and given you a loaner, and hope that we have come to a resolution. Thank you for your recent post on our Facebook page, we hope that we have the opportunity to do business together again in the future.
RecommendedI Highly Recommend Mercedes Benz Of New Rochelle. They Provide Excellent Customer Service! They Are The Best Dealership I’ve Had The Pleasure Of Doing Business With! Thank You Victor Cruz For Your Excellent Customer Service. I Was Amazed At How Well The Establishment Operates, They Have Everything In Order. They Treated Me Like A Queen. They Met All Of My Request. I Will Definitely Recommend My Family And Friends To Mercedes Benz Of New Rochelle To Come See You In The Near Future! Thank You. Ms. Darlene Frade
Business response:
Thank you for the recommendation and the amazing review, Frade! It is our goal to provide unmatched levels of customer satisfaction, and make sure every customer request is met. We look forward to working together again soon!
The best 💆🏻♂️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Business response:
Thank you for the recommendation, Fabian!
They treated me like a King
I am on my 7th. Mercedes-Benz and all seven were purchased/ leased from Mercedes-Benz of New Rochelle. They have the best customer service in both their sales and service departments. 👏 Bravo!
Le vendieron un auto nuevo a un amigo rayado y no les importó, no compren autos aquí. Muy irresponsables, CERO recomendables!!!
I NEED SOMEBODY FROM CORPORATE TO GET IN CONTACT WITH ME BECAUSE WHAT IS HAPPENING AT THIS DEALERSHIP IS CRAZY AND I AM GOING TO BE REPORTING THIS DEALERSHIP TO EVERY NEW MEDIA, EVERY SOCIAL MEDIA OUTLET. THEY HAVE A BUNCH OF INCOMPETENT WORKING IN THEY SERVICE DEPARTMENT. MY BENZ WENT IN FOR WORK AND CAME BACK OUT WITH MORE PROBLEMS THAN WHAT IT WENT IN WITH. THE SERVICE GUY KEVIN DOES NOT HAVE NO CLUE WHAT HE IS DOING... I AM SURE I AM NOT THE ONLY PERSON THAT HAS HAD THIS PROBLEM AND IF I KEEP DOING MY PROPER RESOURCE I C... read more
Very poor customer service
Frequently asked questions about Mercedes-Benz of New Rochelle
How is Mercedes-Benz of New Rochelle rated?
Mercedes-Benz of New Rochelle has a 4.6 star rating with 3,154 reviews.
When is Mercedes-Benz of New Rochelle open?
Mercedes-Benz of New Rochelle is open now. It will close at 6:00 p.m.
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