Maus Nissan of New Port Richey

David L 

on BBB

3 months ago

I purchased a 2023 Nissan Kicks this past April . My initial contact was simply okay but it went simply just okay to an absolute unprofessional and actually more than violated all professional Sales Ethics adding six items to my purchase order that was NEVER REVIEWED WITH ME AT ALL. Items that I would have never purchased ...NEVER. The bank that was the lien holder brought the six items to my attention and I was in shock and so much more than upset and went to STEPHEN WADE NISSAN and asked for the six items be removed and re... read more

Pedro P 

on BBB

3 months ago

Deceitful ***************************** Liars That is what I experienced today trying to buy a car from this dealer.**** and Sales Manager **** tried their best to sell me a car at a price nowhere near their advertised price.I would be wary of doing business with this dealership.Hope this helps prospective buyers avoid a similar experience 

Cheryl D 

on BBB

3 months ago

We bought a used 2017 *** ****** in 2020. They offered us an extended warranty, which we were told was bumper to bumper. When we went back to replace a part that should have been under either the extended warranty or the factory warranty, we were told that the extended warranty was no longer in effect and the part was not covered by the manufacturers warranty. We had had the car for less than a year. The dealership calls, texts, or emails us several times a week asking us if we want to trade in our *** and buy another car fr... read more

Alicia J 

on BBB

3 months ago

Horrible Experience, I was totally robbed by the service department.I was sick I am an senior lady who was sick on the day I took my car in to The Nissan Dealership in ****, so I am sure that made it easier on the service department to lie and cheat me out of as much money as possible They charged me fifty dollars to just pull into there driveway and called it a service charge then I told them I had my battery tested and just need a new battery then they charged my another fifty dollars to test my battery then they told me I... read more

Rena S 

on BBB

3 months ago

On June 19th, 2025, I took my car to Nationwide for a diagnostic, which determined the engine needed replacement at a cost of $5,200. I applied for a ****** loan, were approved for $1,860.66, and had to pay $649.34 down payment. Nationwide repeatedly claimed they couldn't see the down payment, despite ****** confirming it was received and they were awaiting Nationwide's down payment. Attempts to resolve this with ******* and **** (manager) were unsuccessful, with **** promising a three-way call with Sunbit that never happene... read more

Russ P 

on BBB

3 months ago

This dealer will not honor the deals they give you! Was supposed to pick up a new premium platinum Rogue and they decided to up the price and payments saying it was more expensive but I had already made a deal for the top of the line. Same thing happened 2 yrs ago.?????? Go to the ****** area where they honor the deals they give you 

Anand P 

on BBB

3 months ago

I could understand why this company is not in the better business bureau. This company in not transparent and respective to the customer.. The sales person was not transparent and the financial manager was not helpful at all. I wish their customer service would improve. 

Paul C 

on BBB

3 months ago

Update (2 Months Later):Just discovered something unacceptable despite being told my plate was properly transferred, it never was. When I tried to renew, I was told the plate was still pending and never officially registered.That means Ive been unknowingly driving an unregistered Jeep for months. I took my family, including my 2-year-old son, on multiple trips, unaware we were at risk of being pulled over or worse. If wed been in an accident, insurance couldve denied coverage.This wasnt a clerical error it was gross negligen... read more

Annabelle M 

on BBB

3 months ago

Terrible dealership. Would leave negative 10 stars or less if I could. They are sketchy in so many ways. They lowballed me on an offer, tried to gaslight me into thinking the reason they hadnt called me was MY fault, and until they can prove otherwise Im 99.9% sure that ******* ******** is whats called a phantom expert. Every time I needed him he either 1. Left early (despite having a scheduled appointment). 2. Was on the floor and couldnt come to the phone. 3. In a meeting. 4. On his lunch break. 5. Despite scheduling an ap... read more