This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Maus Nissan of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Location details
3939 US-19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
STAY AWAY!! I didn't even want to give the service department 1 star. We were given a quote for work over the phone. There was a misinterpretation the way the service man stated the numbers. No quote was received in writing. They were supposed to call us when the part came in to give estimated time it would take to complete the job. They never did so, called back the day the part was supposed to arrive and said car was done they spent 25 hours working on the vehicle and handed us a bill for over $7k majority being labor. PRO... read more
Business response:
Mr. and Mrs. ******, we are very sorry that there was ever any confusion, but we are exceedingly glad that our Management team spoke with you, and that your Insurance company is going to help get this covered. If you have any other questions, please do not hesitate to contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul D******, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Amazing job and knowledge service advisor I feel like I'm part of the Mays family while I'm there Really recommend them for all type of car services
Business response:
Thank you for visiting our Service Department at Maus Nissan, ****** We appreciate your continued trust, and we thank you for your kind words and 5-Stars! We are overjoyed that you are so happy with your experiences here, and we look forward to serving you the same great way, for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul D., Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Pleasurable and easy buying experience. Salesperson Chris H. was pleasant, attentive, polite and professional. He was thorough in answering all of my questions. Manager Aldo was aggressive in getting me to the magic number. In and out in financing in under a half hour. Thank you Maus for a smooth transaction. Go see Chris if you are looking to buy a Nissan.
My initial experience with Maus Nissan in New Port Richey was excellent.... repair of electrical wiring that was nearly destroyed when another firm installed an aftermarket conversion on my car. Full functioning restored. But my next visit with my 16-year-old Nissan 350Z convertible was far less than satisfactory with the following sequence of events. Service A: Maus Nissan 4-23-2020 Auto: 2005 350Z Mileage 79250 · Repaired camshaft position sensor causing loss of traction control · Replaced front tires that had steel belt... read more
Business response:
Mr. ******** we can see that you are upset, and we apologize if you feel as though you had a bad experience. We take the safety and satisfaction of every guest very seriously. We will have a Service Manager reach out to you as soon as possible. If you have any other questions, please contact me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul D., Loyalty Manager, 727-999-MAUS (6287) ext. 1138, ********@mausfamilyauto.com
Took car i bought from this dealer for service, they performed and charged for services not needed and caused issues with the vehicle. My service advisor savanna was helpful in trying to get the issue resolved but the manager would not return calls. Finally i got in touch Cam who says he's the lane manager and was told I would not get a refund because they don't guarantee work on non Nissan vehicles. Although I purchased the vehicle from this dealer with the required "maus care" service contract. If you can't properly work o... read more
Business response:
Mr. ******* we can see that you are upset, and apologize if you feel as though you had bad experience. When we performed a standard wheel alignment on your 2015 Kia Sedona, back in May, it was because the vehicle was out of alignment, and afterwards, your vehicle drove much better. Since your initial complaint, we verified specs with a Kia dealer, and found nothing that we could have done to put your vehicle in the shop. We will have a manager reach out to you as soon as possible, but in the meantime, if you have any other q... read more
Great and timely. Greeted by all staff with a smile. Very comfortable
I went to Maus Nissan to see if I could get out of my current car loan and into a new car. I explained to the salesman that I still owed over $10,000 on my current car and couldn't afford 2 car payments so if they could find a way to get me into a new car and out of the old car with no money owed then I would like to move forward. The ran a credit check and got me financing on a new car but said they couldn't use the old car as a trade in. Instead I could give it to them as a 'Voluntary Repo' and they would turn it in. I wou... read more
Business response:
Mr. ******** we can see that you are upset, and apologize if you had a bad experience. We retrained the personnel involved, and spoke with all out staff. Once we recognized the issues that you were having, we reversed your deal immediately as if it never happened. We will have a manager reach out to you, but if have additional questions, please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul D., Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Maus Nissan has been an amazing experience. They are always so helpful and courteous. Their staff are wonderful and keep your best interest at hand. They are truly what you need in a dealership.
Business response:
Thank you for giving Maus Nissan the opportunity to earn your trust, ***** We appreciate your business, and we thank you for your kind words! We are overjoyed that you are so happy, and we look forward to serving you, for years to come. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul D., Loyalty Manager
We love MAUS NISSAN of New Port Richey. Patrick A. was an amazing sales professional. We will only buy from him. Paul, Jason, Jarryd are amazing managers. Aldo Dave and Nick are great and finance. Come to MAUS for all your auto needs
Frequently asked questions about Maus Nissan of New Port Richey
How is Maus Nissan of New Port Richey rated?
Maus Nissan of New Port Richey has a 4.3 star rating with 4,419 reviews.
When is Maus Nissan of New Port Richey open?
Maus Nissan of New Port Richey is closed now. It will open at 8:30 a.m.
Browse nearby in New Port Richey, FL
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com