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Maus Nissan of New Port Richey
- Car Dealers
- New Port Richey, FL
About this business
Specialties: At Maus Nissan, we are proud to stand by David's morals and code of ethic, by doing business, the way you want to do business, truly serving our customers and making an impact on our community by helping others. We do so by living out every minute by making an I.M.P.A.C.T. (Implementing More Positive Actions Creating Togetherness) At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decid... read more
Location details
3939 US-19, New Port Richey, FL, 34652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
All they do is lie, cheat and steal. And I can say that because it was first hand by maus Nissan. They took a vantage of me. I confronted them for this matter they escalate it the matter he gave me a $500 gift card from Mossy Nissan. we haven’t had a reason to use the gift card which is roughly 5 years old which has no expiration date and they told me that they switched their machines out and that I couldn’t use it. There’s $400 left on it and they’re trying to screw me out of it, then they told me I needed to have an oil ch... read more
Business response:
<p>Mrs. L, I appreciate the opportunity to speak with you today, and getting the chance address your concerns. Please know that no one you've dealt with was ever trying to lie, cheat, or steal from you, but after 8 years, that card has been completely out of circulation, and no one you worked with in the Service Department recently even knew that the card ever existed. Our newer systems can not physically read the card; however, the email you sent me, forwarded from 2016, confirms the gift-card sent to you, so I will work wi... read more
Don’t honor their word. Rude employees. Blocks reviews, bans people that call them out.
I went in for a repair and was told that for 295 dollars I could get it done and the man wrote down 295/ in very illegible handwriting. He said that when the car was ready and it was time for payment to come back.I came to pick up my car. I got charged $2951 and was very confused. I asked a sales manager why I was being charged 10x the price we agreed on. He said that he would check the security cameras and I said I was sure that I was told $295, I even repeated it. He said the audio was unclear and it was a mistake on our p... read more
Business response:
<p>**************, we can see that you are upset, and empathize with you for your misunderstanding, but we were very clear about the quote. We have reached out, and our management has gone over this issue with you, with your paperwork, several times. We explained to you that your vehicle's AC system was not functioning because it needed a new evaporator. We quoted you an OEM evaporator case for $3643, and offered you the option of an after-market evaporator core replacement, instead, and after a $500+ discount, the core repl... read more
Although their sales team is above average, their service department needs some realigning. I made an appointment and was told by the service advisor that walk-ins are treated equally as individuals that schedule an appointment, thus making an appointment does not prioritize said person compared to a walk-in. This is unacceptable. The question I propose is, why even make an appointment??? Bad business in my solid opinion.
Business response:
<p>**************,</p> <p>While we do take walk-ins, the appointments that customers set do have a higher priority, and meet with the advisor first. On this particular visit, last Saturday; however, we had lost internet connection for several hours, so unfortunately, there was no way to verify appointments. Wait times were extended due to having to hand write repair orders, so essentially, we were treating every vehicle the same, and helping them in the order in which they arrived. We apologize for the inconvenience, and we ... read more
I had called a scheduled an oil change with Mary in service dept. I specifically said not to rotate the tires. It was all over the phone which I believe is a recorded line. As I got there I repeated no tire rotation again. I then proceeded to go in and wait . Was not told at all about the 2 hour and 45 minute wait for an oil change. asked to speak to the manager nick in which I went into his office and he told me that people were told about the wait. When I told him I was not informed at all and how late I’m picking my child... read more
Business response:
<p>****************, </p><p>We can see that you are upset, and apologize if you've had a bad experience. ************** attempts to respond to many issues, but being over 5 dealerships keeps him busy, so he has to rely on his staff to address concerns in his absence. If he missed your email, he was legitimately busy. We will review your visit, and history, and a member of our management staff will reach out shortly, in order to see what we can do to make things right. We do wish it were a perfect system; unfortunately, on so... read more
Hello the reason for this complaint is to inform others of what I've learned about this business. I recently went in for an oil change because they give you free oil changes and free tire rotations when you buy a car there which I did buy a car there about a year and a half ago. And when I bought the car it was like no other experience that I had before they advertise on a Christian radio station and they also tell you David J. tells you that we treat you like family oh really. You would rip your own family off . When I boug... read more
Made a 1:00p appointment for a tire rotation and oil change. I'm still waiting and it is 2:10p. What was the point of the appointment? Sal asked me verbatim, "would you like oil treatment and fuel system treatment for $18.95?" Only to find out (finally after they've finished) I have to pay $43.87 because he failed to tell me that its $18.95 EACH. Maus care is not worth it. Next oil change and tire rotation I'll take to my dad....
Business response:
Ms. ******, we apologize if there was any sort of confusion with your most recent service visit. Our goal is to earn customers for life, so any time there is a problem, we want to address it right away. The oil change and tire-rotation were included with your MausCare; however, the treatments you elected, did have an additional cost. We had no idea that there was an issue here, because you never complained to anyone, or asked to speak to a manager at the time- we found out when we read about it on this review. We think there... read more
Went in for an oil change and the tech wrecked my vehicle causing damage on drivers side of vehicle. They tried to hide the damage and say nothing about it. I noticed the damage as it is quite obvious and after they compared before and after photos they accepted responsibility but here I am a week later and the only offer from them is to drop off vehicle for 1-2 weeks and supply a credit card for a rental with dealership policy restrictions on loaner vehicle. I would strongly recommend going to a different dealership as this... read more
Business response:
Mr. *****, we do apologize that any damage occurred during your visit, but we have done our best to make things right. Our tech did not notice the damage, at first, but when you pointed it out to us, per policy, we had to confirm with our cameras what had happened. Once we saw that we caused the damage, we apologized, and immediately offered to fix the vehicle at our expense, and provide you with a free loaner vehicle in the meantime. We never said it would take 1-2 weeks, we said that we would get it done for you as quickly... read more
STAY AWAY!! I didn't even want to give the service department 1 star. We were given a quote for work over the phone. There was a misinterpretation the way the service man stated the numbers. No quote was received in writing. They were supposed to call us when the part came in to give estimated time it would take to complete the job. They never did so, called back the day the part was supposed to arrive and said car was done they spent 25 hours working on the vehicle and handed us a bill for over $7k majority being labor. PRO... read more
Business response:
Mr. and Mrs. ******, we are very sorry that there was ever any confusion, but we are exceedingly glad that our Management team spoke with you, and that your Insurance company is going to help get this covered. If you have any other questions, please do not hesitate to contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul D******, Loyalty Manager, 727-999-MAUS (6287) ext. 1138
Frequently asked questions about Maus Nissan of New Port Richey
How is Maus Nissan of New Port Richey rated?
Maus Nissan of New Port Richey has a 4.3 star rating with 4,350 reviews.
When is Maus Nissan of New Port Richey open?
Maus Nissan of New Port Richey is closed now. It will open tomorrow at 8:30 a.m.
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