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Marquis at the Cascades
- Residential Leasing
- Tyler, TX
About this business
We offer a luxury lifestyle for those who choose to rent.
Location details
4085 Hogan Dr, Tyler, TX, 75709, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I moved out a couple months ago and have been busy so I forgot to post a review. Long story short- don't live here. It is overpriced for the amenities they "offer" but you won't ever get to use them, COVID or not. It is poorly built, you hear the elevator even from way down the hall and doors closed. My dog and I were attacked multiple times by a dog there and I reported it each time but they did nothing about it. I had to reach out to Animal Control myself. Many vehicle break ins, they try to down play it. Hardly any parkin... read more
THERE IS NO TOP NOTCH customer service. These people are afraid to answer their phone and let all the calls go straight to voice mail. You say you are all busy helping someone ? Funny how come their is literally no one parked at the front office ? The air conditioning is not working properly at my daughter’s apartment, they have put in multiple service requests. You all have gone to their apartment once to try to service it last month, still it does not work. I know what’s going on. You all do not want to spend the money to ... read more
I have lived here for over a year now, I will not get into the countless issue I have had with the management office over my time here, but the one experience rubbed me the wrong way and I will share the story. My boyfriend found a lady in our stairwell unconscious because she had had a seizure and was knocked out. While he was staying with her and she was going in and out of consciousness. I was dealing with 911 and trying to get and direct and ambulance to where we were located. I ran down the the office to request assista... read more
Business response:
Hello Kayla – Thank you for taking the time to provide our community with this feedback. We are truly disappointed to hear you feel our team does not care about the safety and well-being of our residents, as this is a top priority for everyone working at our community. As you know, our office is closed to the public and we are working on staggered schedules due to COVID-19. When you notified our office team member working on-site that day of the emergency, she immediately jumped into action and called our Community Director,... read more
Probably the worst place to live with terrible management and office staff. We are trying to renew our lease and add a person on. It has take OVER 3 weeks which is unnecessary. Our lease ends in 2 days and no one in the front office is picking up their phones. A normal apartment complex would have a check list on what needs to be completed for the renewal process. We have emailed numerous of times asking questions on what we need to do and each time is a different answer, or no reply. Ilona is very rude and disrespectful. I ... read more
Business response:
Hello Gabbi – Thank you for taking the time to review our community. We pride ourselves on providing top-notch customer service to everyone and we are disappointed that we fell short in your experience. Although we are not always able to pick up when calls come in, we do our best to return every phone call. I know our team has reached out to you several times, but has not heard back. However, our team has been in contact with members of your household as we work through your renewal and the information needed to finalize it.... read more
Fire every management member especially Llona. I have never seen a more uniformed, worthless management personnel member who acts like you are below here yet she can't pick up a phone or answer even the most basic questions about the property or apartment, such as what internet is available at the Marquis or how do you get access to the Cascades Country Club. It is actually hysterical how bad the management team is at the Marquis. If you expect to get a hold of the management team by phone, you are in for a ride. Even if you... read more
I have lived here for a month now and so far it’s been mostly pleasant, I love my little apartment. My neighbors are really friendly, the surrounding area is nice, and the valet trash is a plus. HOWEVER, the front office people are so hard to get a hold of especially with all this covid stuff going on. You can literally see them right through the window and they won’t pick up their phones and when they do answer, they either tell you something wrong, get an attitude or they don’t know the answer. All of the gyms in Tyler are... read more
Business response:
Hello Kira – Thank you for taking the time to provide our community with feedback. We strive to make Marquis at The Cascades a comfortable and enjoyable living environment for everyone and we would like to discuss any concerns you are experiencing! Please connect with our Community Director directly at (888) 227-3188 at your earliest convenience. Thank you, Emily at CWS Customer Care
I have lived here for almost 3 years and I am counting down the days to leave. There has been so many issues I don’t know where to start. At first I never really had any issues up until the office started changing out employees every month, now I get nothing but attitude from SOME of them, they seem to hate helping or even doing their job, this is not for everyone because some of them are nice. But as for the others, their customer service skills are so awful it is actually m... Continue Reading
Frequently asked questions about Marquis at the Cascades
How is Marquis at the Cascades rated?
Marquis at the Cascades has a 4 star rating with 342 reviews.
When is Marquis at the Cascades open?
Marquis at the Cascades is open now. It will close at 6:00 p.m.
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