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Magnussen's Toyota of Palo Alto
- Palo Alto, CA
About this business
WE ARE OPEN FOR BUSINESS All vehicle sales, finance, service, parts and car rental departments are open and staffed with people you know and trust. • New Outdoor Sales Showroom is open seven days a week. We also offer contactless, simple and 100% transparent online car buying from the comfort of your couch with home or office delivery option. • Service, Parts and Rental Cars are open Monday through Saturday. In accordance with COVID-19 regulations, our customer waiting area remains closed. We offer car, bicycle ren... read more
Location details
690 San Antonio Road, Palo Alto, CA, 94306, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I purchased a Toyota Venza from Magnussen's Toyota of Palo Alto, and I couldn't be happier with how smooth and easy the entire process was. From the moment I walked in, the staff was friendly, professional, and genuinely helpful—no pressure, no hassle, just honest and efficient service. The transaction was quick and straightforward, which I really appreciated. They had everything ready, walked me through the details clearly, and made sure I felt comfortable every step of the way. I was in and out faster than I expected, driv... read more
Problem: Dealership lowballs DMV fees at purchase, later demands more money. They lowballed my DMV registration fee at just $15 (no mention of "estimate") during purchase. Weeks later, they sent an alarming letter demanding an additional $490, claiming an internal “coding error” switched it from a transfer to a new registration. Classic bait-and-switch tactic to squeeze extra money from customers after the deal is signed. Save yourself the headache and buy somewhere else!
Disappointing Customer Experience at Toyota Palo Alto Sharing my experience below: Try to avoid this dealer for service. If there is no other option, don't expect even basic things. That way, your expectations will be better. Do not fall for their promises of Uber service, timely updates, etc. I have been a loyal customer since 2017. I have always trusted the team's training and expertise, which is why I have not specifically requested to work with a particular advisor in Toyota Palo Alto. However, my faith in the quality of... read more
I contacted this dealer for a new sienna. Hameed (Sales person) let me know that there is a mark-up on the vehicle. I then stated that I am no longer interested and Hameed said: "Without markup is a fake promise if anyone make it". I stated that's not true I got my GR86 from another dealer for MSRP and that car was in lower supply than the Sienna. With Toyota at record-breaking production numbers, mark-ups based on low supply are not okay.
Considerate and Courteous are the words that I would describe the team at Magnussen. The greatest thing about this dealership is that it is a "no-frills" type place of business aimed at providing great service to customers. I spent weeks scouring the internet to be able to test drive a Grand Highlander only to be told that I would need to get in a cue or require a deposit by other dealerships. I had visited 5 different dealerships over the holiday break and ran across a number of apathetic sales reps and even a downright sle... read more
I love that I have Alex Ramirez as my service advisor. The service department is the reason why I continue to buy my cars from Magnussen Toyota in Palo Alto!
I searched online for Toyota dealerships of up to 500 miles for a new Camry Hybrid and by far, Toyota of Palo Alto had the best price, well below MSRP, compared to other dealers. After trading a few emails with their internet service manager, Said Abbas, to confirm the car's details and price, my husband and I drove to Magnussen's to test drive the car and then purchased it. Said was helpful and pleasant. The finance manager was thorough in the documentation. There was no pressure to purchase or for add-ons. The experience w... read more
Jacob was knowledgeable, patient and didn't exert any pressure. When I came back the next day with some questions he he gave me as much time as I needed to answer my questions
Though not the closest dealership, we have been using Magnussen's Toyota of Palo Alto for a couple of decades for five new car purchases and all the maintenance services associated with these cars. No matter how busy they are, their service always displays a customer first attitude.
Frequently asked questions about Magnussen's Toyota of Palo Alto
How is Magnussen's Toyota of Palo Alto rated?
Magnussen's Toyota of Palo Alto has a 4.3 star rating with 2,520 reviews.
When is Magnussen's Toyota of Palo Alto open?
Magnussen's Toyota of Palo Alto is closed now. It will open at 9:00 a.m.
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