Mac Productions

katie s. 

on Citysearch

12 years ago

DO NOT TAKE YOUR COMPUTER TO AUSTIN MAC REPAIR!!! I purchased a new IPAD on 5/9 and took it in for a minor crack on 6/23 ( it didn't affect the IPAD it just bothered me since I had just purchased it) I paid over $200 to "repair the screen". I picked my IPAD up a week later and within a few days the screen had completely separated, bottom and left side, from the base and my IPAD was acting up severely internally. Since it was under warranty with Austin Mac Repair for the screen, I took it back and they "fixed" it again, all t... read more

siSenor 

on Citysearch

13 years ago

Poor service, dishonest dealings – Customer NO SERVICEis the philosophy at Austin Mac Repair. My experience just goes to show that you should ALWAYS check out who you're doing business with. Wish I'd read these reviews before I gave them my business. When I dropped off my MacBookPro, I needed it back in time for a business trip two and a half weeks later. They said it would be finished in 7-10 business days so no problem. Six days before I needed it it, I started checking In with them to see how it was going. They said they'... read more

JesusILove 

on Citysearch

14 years ago

Take It From Me - I Work There! Low Cost - Happy Service – FANTASTIC! This company has the lowest prices in Texas and I have taken advantage of that as many others have and do daily. The people I met at Austin Mac Repair were friendly, kind, and have turned most repairs around in rocket time. Excellent, wonderful, and everything else. For the people that post such bad things I would suggest trying to call them and make peace. Cursing and calling people names never helped anyone. There is just no way everything stated here co... read more

gregdriver 

on Citysearch

14 years ago

A few months ago I cracked my macbook screen and saw the ad to fix it for $200 and thought that was good deal. After talking with the worker i also agreed that it would be a good idea to upgrade my hard drive to 500GB. I got the computer back the next day and it was running smoothly besides noticing a small green dot in the screen, but i figured "you get what you pay for". Very soon after that i noticed my computer would not go into sleep mode so i took it back and he said he'd look at it. The next day, he called to tell me ... read more

Will302 

on Citysearch

14 years ago

BAD BAD – Ok My hard drive went out on my Mac so i brought my tower in to them to take it out and get the info off of it, keep in mind that this is a 150 GB hard drive they said it was bad and i need to get a new one I said OK left it with them a day loather i got a phone call saying that they could pull off the stuff of the old hard drive i was like great! They said it toke 10 hrs to get all that info all the hard drive. So after 4 days a new hard drive and $750 dollars latter. (makes me sick) I got it back payed the man wh... read more

Art 83 

on Citysearch

14 years ago

SHOP ELSEWHERE... Bad Customer Service!!!!!!!!!!!!! – I brought my Apple Iphone to Mac Productions and/or Austin Mac Repair, 7801 North Lamar Blvd, Austin, TX for repair of a broken glass screen. Their technician told me that it would be “LIKE NEW” and that they used the best glass so I had them repair my phone. Several hours after leaving the store (under different lighting conditions), I noticed a large smudge and 3 red LED,s inside the glass. The LED, s was not noticeable before they worked on the phone. I called them and... read more

Nick Cowell 

on Citysearch

14 years ago

Worst service ever – I received a quote on the phone to replace two fans on my MBPro. Normal price was $149 per fan, but owner agreed a fee of $119 per fan because we were replacing both at the same time. My understanding was that it would be $119 per fan. When I got to the store, the owner told his assistant to charge me $119 + $149. I said that was not what I understood to be the price based on our conversation yesterday. The owner came over and said that I was calling him a liar. All I said was that this is not what I und... read more

Judithdl 

on Citysearch

14 years ago

Should have read these reviews first! – My husband took his computer here because he hoped to save money. I picked up the tower when it was done and was quite shocked to pay almost $800! My husband too was surprised it was so high, especially since the computer still wouldn't work right. He had a few conversations with the owner, who is so arrogant and pig headed that he won't talk to anyone who questions what he does. To make a long story short, this place doesn't have the proper diagnostic tools to verify what might be wro... read more

nelliekat 

on Citysearch

14 years ago

GOOD EXPERIENCE! Take it here first... – I'm a little surprised by the negative reviews here for this place. I had a very pleasant experience and the repair was perfect (also serving to save me several hundred dollars.) That said, working in the tech industry, I know that folks get riled up when things don't go exactly as they plan them from the incept... but I digress... I recently dropped my iPhone 3GS and cracked the LCD. As a result of my stupidity, I ended up in the Apple Store where the only solution they presented was... read more