This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Lute Riley Honda
- Car Dealers
- Richardson, TX
About this business
Location details
1331 N Central Expy, Richardson, TX, 75080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
RecommendedI was evacuated to the Dallas area for Hurricane Laura. I had to get my oil changed and chose Lute Riley and am so glad that I did! My attendant was so compassionate and caring. He was very respectful as well. Sam I believe was his name but think that was a nick name because he had a thick accent. Anyway he had my van washed and the oil changed free of charge. I left in tears due to his kindness! Everyone I came in contact with was very kind. I highly recommend Lute Riley Honda! Thank you for your kindness during such a hard... read more
Business response:
Jennifer Garner, thank you so much for your high rating! We do hope we can be of assistance in the future. Take care!
Great service department and helpful service advisors.
Business response:
Dick Elpers, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chuck was great to work with!
Business response:
Leslie Trask Baccus, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
Best service I’ve ever gotten at any car sales or service location!!
Business response:
Sarah Kahkola, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Very rapid service. I have been very pleased here.
Business response:
Hi Rose Evans! We're so happy we were able to help you out! Thank you, and have a fantastic day!
Great service and honest about what you need done on your vehicle
Business response:
Hi Rick Hans! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
VERY SHADY PRACTICES at this dealership. I leased a Pilot about 6 weeks ago. They've still not paid off my trade and are withholding 5K. I've gotten nothing but excuses when they've actually returned my calls. At this point they aren't responding at all. I'll likely return the new car.
Business response:
Mr. Kinsey, We apologize for the delay in getting you your funds. We did explain upfront that we could not release payment until we received the title to your trade which had a lien on it. We paid your vehicle off in July and the title was sent to the state by your lienholder for processing and it did take the 4-6 weeks that we told you upfront. We then processed the title and the necessary documents for your funds which you picked up on September 5th. Feel free to reach out to me if you have further questions.
The service was in a timely manner. All employees were very professional and polite. I was really surprised by the low cost of the state inspection. That was much needed during these difficult times. Thank you.
Business response:
Hi Esmeralda Figueroa! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
**Update: On September 1st, I was contacted by the dealership (fourth sales team member I've contacted about this issue) and told the credit is now processing, but it will take 8 weeks (t-w-o...m-o-r-e...m-o-n-t-h-s) to remove the amount from my loan. I'll remove my original review if that credit does go through.** We're new to the area and didn't check the Better Business Bureau rating before buying a car (it's a D-). We're entering out third month of trying to get back money ($900) for add-ons we verbally declined (several... read more
Business response:
Aura Thomas, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (855) 984-2917 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Frequently asked questions about Lute Riley Honda
How is Lute Riley Honda rated?
Lute Riley Honda has a 4.3 star rating with 696 reviews.
When is Lute Riley Honda open?
Lute Riley Honda is open now. It will close at 9:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com